Getting started

Send yourself a test message

How to send yourself a chat from your test page and an email to your Atender address, and what happens when each one arrives.

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AliaActive1Snoozed1Done
  • PN
    Petter NylandFjordline Rentals11:48
    Invoice 24187
    Petter Nyland: Six lines on the September invoice are roaming charges we do not recognise.
Click here, then use your keyboard

Your site is on the left, your workspace on the right. Write in the chat widget and watch where it goes.

Step 1 of 8
Write in the chat as a customer would

Try a real question, like Do you ship to Norway?

Now for real

Both channels are already running in your own workspace. There is nothing to install before the first test.

Web chat
Open your test page

Settings → Web Chat → your widget → Installation → Open Test Page

Email
Find your Atender address

Settings → Email → Your Atender Email Address

The product says
Alia answers the chats that come from your website. Open the demo web chat, write to her, and the conversation lands here.
Empty Alia tab
A conversation showing the banner "This conversation is being handled by AI" with a "Take Over Conversation" button in place of the composer.
The banner in the app. While the stack has the conversation there is no reply box, only this.
Do it now

Open your test chat page and send a message, then email your Atender address.