Your AI gets better every week. You just say yes
Supervisor finds the conversations your AI couldn't finish, writes the fix, and proves it against your own past conversations. You review one card at a time.
Watch a week of fixes get reviewed
Find, draft, prove, decide, confirm.
Supervisor runs every week, or the moment you press Analyze now — it does the finding, the writing and the proving, and you do the judging.
- 01
Find
Reads the week’s failed conversations and groups them into patterns.
- 02
Draft
Writes the actual fix: an article, instructions, or routing.
- 03
Prove
Replays it against the same conversations that failed.
- 04
Decide
You review one card: apply, skip, or dismiss.
- 05
Confirm
Checks again afterwards and tells you whether it held.
Review in minutes, not meetings
A whole week of AI failures arrives as a short stack of cards — each one a single decision, with a plain verdict and the actual change in front of you. Skip with an arrow key, apply with a click. New analyses pause when suggestions pile up, so the queue stays something you finish rather than a backlog.
Proven before you ever see it
Every fix is backtested — replayed against the real conversations that failed — and the result leads with plain words: “4 more resolved in replay”. Fixes that don’t beat your current setup are filtered out instead of shown with false confidence. If nothing worked, it tells you that too.
It asks. You answer. In any language.
When a fix needs a fact only your business knows — how long the refund window is, which form to send — Supervisor asks a short question instead of guessing. Answer in whatever language you think in; the draft rewrites itself in the background. Nothing with a blank left in it can be published.
Your AI. Your call.
Supervisor never changes anything on its own. Nothing goes live until you apply it, every applied change is written to an audit log and can be undone with one click, and afterwards it replays the same conversations to tell you honestly whether the fix is still working.
Every good human answer becomes knowledge
When a person steps in and answers something genuinely new, Supervisor drafts a knowledge article from that answer by itself, marked “From a handover”. Your team writes the good answer once; the AI has it the next time someone asks.
No more “the AI closed it, so it’s probably fine”
Every conversation the AI closed alone gets an honest verdict: confirmed resolved, assumed resolved, unresolved, or abandoned. You see how it really went rather than how it looked in the resolution rate — and the weak ones become next week’s findings.
Supervisor sits behind the rest of the platform: it studies the agents you already run, writes into the knowledge they answer from, and improves things between the live sessions your team watches.
AI Agents
The agent stack Supervisor studies and improves — instructions, specialists and routing included.
Knowledge Base
Where the drafted articles land once you publish them, in the same place your agents already answer from.
Monitor
Your team watches conversations live. Supervisor works on what happened afterwards, between the sessions.
An AI that improves itself, with you deciding.
See Atender in action
Book a personalized demo and see how AI-powered customer service with expert humans can transform your support operation.