Platform

Everything customer service needs — in one stack

AI agents that resolve cases and answer the phone, a knowledge base they stay grounded in, a workspace where humans take over with full context, and monitoring, analytics and forecasting on top. All of it callable from your code over MCP and the REST API.

Book a Demo How it works

Layer 01

The AI layer

The agents that do the work — routed by intent, grounded in your knowledge, guardrailed on every message, and measurably better each week.

AI Agents

Specialist agents for support, billing, and sales — each with its own knowledge scope, model, and tool permissions. A router reads intent and sends every conversation to the right one, with guardrails and approval policies on the sensitive steps.

AI Voice

The same agent that handles chat and email picks up the phone — same knowledge base, same rules, same capabilities. It answers on the first ring, books and reschedules while the caller is still on the line, and is optimized for Scandinavian languages.

Knowledge Base

One source of truth your AI answers from and your human team writes to. Multi-language articles with AI-powered search, and no retraining cycle — edit an article and the next answer already reflects it.

Supervisor

Finds the conversations your AI couldn't finish, writes the fix, and proves it against your own past conversations. You review one card at a time and ship the improvement.

Layer 02

The human layer

Where your people work. Everything a human needs to take over mid-conversation without asking the customer to repeat a single thing.

Agent Workspace

When a conversation needs a person, they get the whole picture — thread history, customer context, and one-click actions. Sidekick summarises, drafts grounded replies, and translates inline; the human decides what actually sends.

Conversations

Email, chat, WhatsApp, SMS, voice, Messenger, and Instagram in one searchable inbox. Filter, tag, assign, and bulk-manage across every channel without switching tools.

Voice & IVR

A visual IVR builder, call queues, recording, and transcription — phone support that lives in the same platform as everything else. Calls land on the same customer timeline as chat and email.

CRM & Contacts

Full customer profiles, contact history, and interaction timelines. Every agent — AI or human — sees the complete picture before the first word goes out.

Layer 03

The operations layer

Run the operation on numbers instead of vibes — live queues, honest metrics, rules that enforce themselves, and a plan for the bad days.

Monitor

Every conversation, AI and human, in real time. Watch queues build, peek into a live thread, check who's available, and step in before a case goes sideways.

Analytics

CSAT, resolution rates, AI performance, and model-level cost across channels, teams, and agents. Real-time dashboards up front, deep-dive exports when you need the raw numbers.

Automation

Triggers, conditions, and actions for conversations, cases, and SLAs. Set the rules once and let routing, escalation, and follow-ups run without anyone chasing them.

Forecasting

Expected support traffic for the next 90 days, day by day, and where it comes from. Computed nightly from your own history — not a template, not last year's spreadsheet.

Incidents

A status page built into the support platform. Publish incidents, post updates through to resolution, and notify subscribers — with the whole flow runnable from Slack.

Layer 04

The builder layer

Atender is headless-native. Everything the UI does, your code does — and your coding agents can drive it directly over MCP.

MCP & API

A REST API that covers the whole platform and an MCP server your agents can call. Connect Claude Code, Codex, or Cursor and configure agent stacks, publish knowledge, and wire webhooks from code.

Integrations

Slack, ClickUp, BigQuery, SSO, and a catalogue of connectors — plus Tool Studio for wiring agents to your own APIs, with native auth and approval policies on the sensitive calls.

See Atender in action

Book a personalized demo and see how AI-powered customer service with expert humans can transform your support operation.

Book a Demo Contact Sales