Platform

Every channel. One inbox.

Email, chat, WhatsApp, SMS, voice, Messenger, Instagram — all in one place. Search, filter, tag, and bulk-manage conversations across every channel.

Book a DemoSee how it works
Conversations1 queue
EmailChatWhatsAppSMSVoice
Where is my refund?Sarah Lindqvist
Chat
Is my order shipped yet?Tom Reyes
WhatsApp
Can I change my plan?Ada Kessler
Email
Reset my passwordLeo Marín
SMS
Unified inbox

All your channels, unified

Every interaction — WhatsApp, email, voice, SMS, chat, Messenger, Instagram, Amazon — lands in one sortable, filterable inbox as a single continuous thread per customer. The interface adapts to each channel automatically. Switch a conversation from chat to email or Instagram to a phone call with one action, full context intact.

InboxMerging
5 CHANNELS
Missed call — callback?
09:04
Where's my order?
09:01
DM: sizing help
09:05
Invoice question
09:02
Delivery ETA?
09:03
ONE TIMELINE
09:01
Where's my order?
09:02
Invoice question
09:03
Delivery ETA?
09:04
Missed call — callback?
09:05
DM: sizing help
One timeline

Find any conversation, instantly

Stack structured operators like channel:, status:, priority:, agent:, tag: with boolean logic, or switch to AI search and describe what you need in plain language. Saved searches become one-click sidebar shortcuts for the whole team.

  • channel:, status:, priority:, agent:, tag:, from:
  • Boolean AND stacking and negative operators
  • Natural language AI search mode
  • Saved searches for one-click access
SearchOperators
invoice #
OPERATORS
channel:emailstatus:open
142results· from 142
emailNadia Berg
Refund for invoice #4471 hasn't cleared
…a refund for invoice #4471 still hasn't cleared to my account.
chatTom Ives
Where's my order?
emailR. Osei
Invoice copy request
emailM. Cho
Duplicate invoice charge
whatsappAda L.
Delivery update?
emailJ. Weiss
Invoice #4460 — VAT wrong

Meet customers where they are

One script tag, your brand colors, a full AI agent behind it. The widget handles questions and issues autonomously; when a human is needed, handoff is seamless with the complete chat history already on screen. Typing indicators, read receipts, and rich media make it feel native, not bolted on.

EmbedWeb chat
ONE SCRIPT TAG
1<script src="atender.js">
Installed · your brand colorsWorks with your CMS · no rebuild
yourshop.com
Ask us anything
Do you ship to Norway?
Yes — 2–4 business days.
Handoff to a human ready
Reply…

Manage at scale

Multi-select conversations with checkboxes or keyboard shortcuts, then assign, tag, reply, close, or merge in a single pass. Combined with saved views and smart filters, bulk actions turn an hour of cleanup into a two-minute workflow.

InboxBulk
Select all48 selected
CloseTagAssign
Nadia Berg
Refund not received yet
RefundsFollow-up
Tom Ives
Where is my order?
OrdersFollow-up
R. Osei
Wrong item shipped
OrdersFollow-up
M. Cho
Cancel my subscription
AccountFollow-up
J. Weiss
Duplicate charge on card
BillingFollow-up
48 tagged
How it connects

Conversations are the heart of the platform. AI Agents handle the volume, the Agent Workspace is where humans step in, Automation & Workflows route and tag automatically, and Analytics tracks everything.

AI Agents

Autonomous agents resolve conversations before they ever reach a human.

Agent Workspace

The purpose-built interface where human agents handle escalations and complex issues.

Automation

Rules and workflows that route, tag, and prioritize conversations automatically.

Analytics

Track resolution times, CSAT, channel volume, and agent performance across every conversation.

Conversations — FAQ

Every channel, one conversation.

See Atender in action

Book a personalized demo and see how AI-powered customer service with expert humans can transform your support operation.

Book a DemoContact Sales