Every channel. One inbox.
Email, chat, WhatsApp, SMS, voice, Messenger, Instagram — all in one place. Search, filter, tag, and bulk-manage conversations across every channel.
500 conversations, no credit card.
What's in Conversations
- TranslationAgents read and reply in their own language; the customer gets theirs.
- Returning customersA customer who writes again is asked whether to continue the conversation they already have.
- Unified inboxEvery channel in one sortable, filterable inbox, one thread per customer.
- Channel switchingMove a conversation from chat to email or a phone call with the thread intact.
- Search and filtersStack operators like channel: and status:, or describe what you need in plain language.
- Saved searchesA search you keep becomes a one-click sidebar shortcut for the team.
- Web chat widgetOne script tag, your brand colours, an AI agent behind it.
- Bulk actionsSelect many conversations and assign, tag, reply or close them in one pass.
- Merge and splitJoin two threads from the same customer, or split one that holds two issues.
- Internal notesNotes only your team sees, inline in the same thread as the customer's messages.
- Protected TermsBrand and product names go out exactly as you wrote them.
All your channels, unified
Every interaction — WhatsApp, email, voice, SMS, chat, Messenger, Instagram, Amazon — lands in one sortable, filterable inbox as a single continuous thread per customer. The interface adapts to each channel automatically. Switch a conversation from chat to email or Instagram to a phone call with one action, full context intact.
Find any conversation, instantly
Stack structured operators like channel:, status:, priority:, agent:, tag: with boolean logic, or switch to AI search and describe what you need in plain language. Saved searches become one-click sidebar shortcuts for the whole team.
- channel:, status:, priority:, agent:, tag:, from:
- Boolean AND stacking and negative operators
- Natural language AI search mode
- Saved searches for one-click access
Meet customers where they are
One script tag, your brand colors, a full AI agent behind it. The widget handles questions and issues autonomously; when a human is needed, handoff is seamless with the complete chat history already on screen. Typing indicators, read receipts, and rich media make it feel native, not bolted on.
Manage at scale
Multi-select conversations with checkboxes or keyboard shortcuts, then assign, tag, reply, close, or merge in a single pass. Combined with saved views and smart filters, bulk actions turn an hour of cleanup into a two-minute workflow.
Customers who write again join the conversation they already have
When a customer writes or calls again, Atender finds their matching conversation and asks whether to continue it or start a new one. The new message is held until they answer, so the team under pressure is not pushed further back by the same person asking three times.
Deadlines are set separately: SLA policies put a live countdown on each conversation and are configured in CSAT & SLA.
- Three triggers, each switchable: the earlier conversation is unanswered, it was resolved inside a time window (24 hours by default), or it is snoozed
- The customer answers in the channel's own form — buttons in the widget, keypad digits on the phone, "reply 1 or 2" on SMS
- Email can merge the message into the open conversation silently instead of asking
- If nobody answers within the timeout, your chosen action runs: do nothing, add to the existing conversation, or create a new one
- Per-channel exclusions: specific inboxes, numbers or widgets can be left out — on for B2C, off for B2B
- Off by default per channel; on the phone it runs where the Returning Customer node sits in the IVR flow
Your agents work in their own language
A customer writes German, your agent reads Norwegian, writes Norwegian, and the customer receives German. Both directions are translated. The language is detected on the message and stored on the conversation, and an agent who knows better can change it.
Brand and product names are added as Protected Terms and go out exactly as you wrote them, in both directions, while everything around them is translated. Translation is off until you turn it on.
- Web chat, email, SMS, WhatsApp, Messenger, Instagram, forms, Amazon and call transcripts
- Internal notes are never translated
- A failed translation blocks the send: Try again, or Send as written
- Protected Terms match case-sensitively, with a per-language version where a name really does change
- The mobile app and the public API show the original text
Conversations are the heart of the platform. AI Agents handle the volume, the Agent Workspace is where humans step in, Automation & Workflows route and tag automatically, and Analytics tracks everything.
AI Agents
Autonomous agents resolve conversations before they ever reach a human.
Agent Workspace
The purpose-built interface where human agents handle escalations and complex issues.
Automation
Rules and workflows that route, tag, and prioritize conversations automatically.
Analytics
Track resolution times, CSAT, channel volume, and agent performance across every conversation.
Every channel, one conversation.
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.