See what matters
Track every metric across channels, teams, AI agents, and customer satisfaction. From real-time dashboards to deep-dive exports — understand your CX operation.
The full picture of every conversation
Volume trends, first response distribution, resolution times, backlog aging, and channel breakdowns — all filterable by date range, team, channel, and tag. See the full spread of your response times, not just the averages that hide problems.
Measure what your AI actually achieves
Track resolution rates, handoff reasons, per-channel performance splits, and intervention logs for every AI agent. Cost tracking breaks down spend by model and token usage — so you know exactly where to optimize capability vs. cost.
Hear it straight from customers
Automatic CSAT surveys via email or SMS, with sentiment analysis on open-text feedback and per-channel satisfaction breakdowns. Low scores trigger follow-up rules — route to a recovery team, send an apology, or create a task — so dissatisfaction becomes a save opportunity.
Everything, at a glance
Conversation volume, CSAT, AI resolution rate, and SLA compliance — four numbers that tell you if the operation is healthy, updating in real time. Every widget drills into its detailed view, and BigQuery integration pushes everything into your existing BI stack.
Analytics tracks everything across the platform — Conversations, AI Agents, Voice, and CSAT surveys. BigQuery integration connects to your existing data stack.
Conversations
Every conversation metric — volume, response time, resolution — flows directly into analytics.
AI Agents
Resolution rates, handoff reasons, cost per model, and intervention logs are tracked per agent.
Voice & IVR
Call duration, queue wait times, abandonment rates, and transcription data feed into dashboards.
See what matters, act on it.
See Atender in action
Book a personalized demo and see how AI-powered customer service with expert humans can transform your support operation.