Values & Sustainability

People-first, by design.

We believe in doing business responsibly while staying true to our people-centered culture. If we want a better tomorrow, we need to start with today's decisions.

Employee satisfaction

People-first isn't a slogan. We measure it.

Every week, we ask our people one honest question: would you recommend Atender as a place to work? Over the last 12 months, the answer has averaged an employee Net Promoter Score of 68 — a number that speaks louder than any values statement could.

12-month average eNPS

68/ 100

On a scale that runs from −100 to +100, a sustained 68 places Atender among the most loved employers anywhere — and, in an industry where burnout and churn are the norm, that's almost unheard of.

How 68 stacks up

Atender12-month average

“Excellent” benchmarkAbove this line is world-class

~50

Global averageAcross all industries

~12

eNPS (employee Net Promoter Score) runs −100 to +100. The global cross-industry average sits near +12 (Perceptyx / Culture Amp), and scores above +50 are widely considered excellent. Atender's 68 is a rolling 12-month average.

Measured every week

Not once a year. We pulse-check sentiment every single week.

Every employee

The score reflects the whole crew — every team, every role.

Rolling 12-month average

A sustained 68, not a lucky quarter or a cherry-picked week.

Why this matters

A better tomorrow starts today.

Sustainability isn't a separate program at Atender — it's how we operate. People-first decisions reduce turnover. Remote work cuts commutes. Investing in growth keeps experience in the room.

The values we practice internally are the ones our customers feel in every conversation.

Core values

Three things we won't compromise on.

People

Great service starts with great people. Our people-first approach empowers team members, builds trust, and ensures every interaction is driven by care and professionalism.

Diversity

We value diverse perspectives and experiences. Our multicultural, multilingual teams reflect the world we serve and bring valuable insight into every customer interaction.

Communication

Great service starts with clear, honest, and respectful communication. We lead with trust and transparency, listen before we speak, and train every team member to communicate with empathy.