Getting started

Mark it as done

What pressing D does to a conversation, and why a done conversation comes back to Active when the customer replies.

Practice inbox
Alia6Active3Snoozed1Done
  • JB
    Jonas BergFjordline Rentals14:38
    Charger 4 at Lysaker stops at 80%
    Mari Holm: All three sessions ended on a CP-4 fault, not on your side. I have taken the stall out of rotation.
  • IA
    Ingrid AasSkedsmo Depot13:05
    RFID chip for the new depot van
    Mari Holm: The chip is on its way to Skedsmo. Tracking number below.
  • PN
    Petter NylandFjordline Rentals11:48
    Invoice 24187
    Petter Nyland: Six lines on the September invoice are roaming charges we do not recognise.
Click here, then use your keyboard

Click the window, then press the keys. It reacts the way the app does.

Step 1 of 6
Open the selected conversation

The row with the dark bar on the left is selected. ↑ and ↓ move it.

What the statuses mean

  • Active— waiting on you or your team.
  • Snoozed— hidden until a time you pick, or until the customer replies.
  • Done— finished from your side. It comes back to Active if the customer replies.
  • Archived— closed for good. The customer cannot reply, and a workspace setting archives done conversations after a while, four days by default.
The product says
“This conversation will move to the Done tab. It’ll reopen automatically if the customer replies.”
Confirmation when you mark a conversation as done
The conversation action bar with the done button hovered, showing a tooltip with its keyboard key
In the app, hover an icon in the action bar and the tooltip shows its key.
Do it now

Open a conversation you have already answered and press D.