Privacy Policy

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include:

• names
• phone numbers
• email addresses
• mailing addresses
• job titles
• contact preferences
• company names

We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services. This does not reveal your specific identity but may include device and usage information, operating system, language preferences, referring URLs, and other technical information.

Log and Usage Data

Service-related, diagnostic, and performance information our servers automatically collect when you access or use our Services.

Device Data

Information about your computer, phone, tablet, or other device used to access the Services.

Location Data

Information about your device's location, which can be either precise or imprecise. You can opt out by refusing access or disabling Location on your device.

Information collected from other sources

We may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, and other third parties — for purposes of targeted advertising and event promotion.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support.
• To send administrative information to you.
• To fulfil and manage your orders, payments, returns, and exchanges.
• To enable user-to-user communications.
• To send you marketing and promotional communications (you can opt out at any time).
• To deliver targeted advertising to you.
• To identify usage trends and improve our Services.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual's vital interest, such as to prevent harm.

The GDPR and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information:

Consent

We may process your information if you have given us permission. You can withdraw your consent at any time.

Performance of a Contract

Where necessary to fulfil our contractual obligations to you, including providing our Services.

Legitimate Interests

Where reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your rights and freedoms.

Legal Obligations

Where necessary for compliance with our legal obligations — cooperation with law enforcement, exercising legal rights, or defending claims.

Vital Interests

Where necessary to protect your vital interests or those of a third party — for example, potential threats to safety.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us. We have contracts in place with them designed to safeguard your information.

The categories of third parties we may share personal information with are:

• Ad Networks
• Data Analytics Services
• Performance Monitoring Tools
• Retargeting Platforms
• Sales & Marketing Tools
• Social Networks

We also may need to share your information in the following situations:

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Affiliates

With our affiliates, who will be required to honour this privacy notice.

Business Partners

To offer you certain products, services, or promotions.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

No purpose in this notice will require us keeping your personal information for longer than 2 years. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if not possible, securely store and isolate it from further processing until deletion is possible.

We have implemented appropriate and reasonable technical and organisational security measures. However, no electronic transmission or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at info@atender.io.

These may include the right to: (i) request access and obtain a copy of your personal information; (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) where applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Withdrawing consent

If we are relying on your consent, you have the right to withdraw at any time by contacting us. This will not affect processing already completed lawfully.

Opting out of marketing

You can unsubscribe at any time by clicking the unsubscribe link in our emails, or by contacting us.

Cookies and similar technologies

Most browsers accept cookies by default. You can usually choose to remove or reject them, though this may affect certain Services features.

If you have questions or comments about your privacy rights, you may email us at info@atender.io.

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard is adopted, we will inform you about that practice in a revised version of this privacy notice.

California Civil Code Section 1798.83 ('Shine The Light') permits California residents to request, once a year and free of charge, information about categories of personal information disclosed to third parties for direct marketing purposes, and the names and addresses of those third parties.

If you are under 18, reside in California, and have a registered account, you have the right to request removal of unwanted data that you publicly post on the Services. Contact us with the email address associated with your account and a statement that you reside in California.

The updated version will be indicated by a revised date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently.

If you have questions or comments about this notice, email us at info@atender.io.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, contact us at info@atender.io.