Incident comms at the speed of chat
A status page built into your support platform. Define the components your customers care about, publish incidents, and post updates through to resolution — with email subscribers, your own domain, and an embeddable widget. And when it's urgent, the whole flow runs from Slack.
500 conversations, no credit card.
Watch an incident go from Slack to status page
Components tell the honest story
Break your product into the pieces customers actually experience — API, Dashboard, Email, Phone — each with its own state: Operational, Degraded, Partial outage, Major outage, or Maintenance. An incident marks exactly what's affected, so customers see "Email is degraded" instead of a vague all-red banner.
Update and resolve — without leaving Slack
Connect a private incidents channel and the whole lifecycle lives where your team already is — no logging in, no other interface to touch during an outage.
One sentence to publish
Write "Email delivery is delayed for some customers" and the bot replies with the incident ready to go: AI-derived title, status, severity, and the affected components pre-selected from your real ones. Nothing goes public without a human clicking Publish — and whoever's in the channel can publish, nobody else. Access control is just Slack.
The thread becomes the log
Replying in the thread posts updates; resolving works the same way — with per-component impact right on the card, so Email flips back to Operational in the same click. After each action the bot collapses its card into a one-line receipt, and the channel reads as a clean timeline that mirrors the public page.
Support that already knows
During an outage, your inbox fills with the same question phrased a hundred ways. Agent Stacks and Sidekick match conversations to active incidents semantically — "your login keeps timing out" finds "Authentication latency degraded" with no words in common — so every answer carries the incident status instead of a fresh investigation.
Incidents keep the rest of the platform honest during an outage. Conversations and AI Agents surface the matching incident instead of re-investigating. Monitor shows the surge in real time. And the Slack connection lives in Integrations.
Conversations
Active incidents are matched to inbound conversations, deflecting the "is it just me?" wave.
AI Agents
Agent Stacks and Sidekick answer with incident status instead of investigating symptoms.
Monitor
Watch conversation volume spike and settle in real time as incidents open and resolve.
Integrations
One Slack app powers support channels and the incidents channel alike — one install covers both.
Status pages, minus the panic.
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.