Articles, updates, and perspectives from the team.
Thinking out loud about customer support, AI, and the people behind great service.
Your Customers Already Expect What Regulation Will Soon Require
Think about the last time you had a genuinely bad experience as a customer. You reached out, explained your problem, and then waited. Maybe you followed up. Maybe you never heard b…
Atender in 60 Seconds: Turning Customer Service into Your Strategic Edge
One might be tempted to think, that the one place your brand will get judged most is on the website. In reality, it happens in your customer service. All the moments where you cust…
From Burnout to Belonging: An Insider’s Account of Life and Leadership at Atender
BPO and customer service-center work has long been defined by “clock in, hit your numbers, clock out,” letting the human element disappear behind dashboards of SLA graphs, hourly t…
The heat is on! Can your customer support keep its cool when the thermometer melts?
A record heat of 46 °C and a 10-hour Iberian blackout crippled many help desks, but Atender’s follow-the-sun staffing, remote-ready agents, and AI triage kept every support chann…
Why Flexibility Wins: Rethinking Outsourcing in the Age of AI and Ambiguity
Customer service isn’t what it used to be. And that’s a good thing. For digital-first companies, support has quietly become part of the core product experience. It’s no longer jus…
Every Customer Moment Counts
Whenever we pick up the phone or reply to a message, we’re not just fixing a problem - we’re making a connection. Putting people first has always been our foundation, and truly s…
From Bergen, Norway With Insight: How Shared Experiences Build Better Leaders at Atender
In May, Atender brought together all its operational leaders for the semi-annual gathering in our hometown of Bergen. Participants traveled from across Europe and visited Fjordkraf…
Atender Challenges the Outsourcing Industry
Article written by Ida Amalea Furseth, KundeserviceAvisen.no, published June 5th 2025. What do you do when every solution on the market misses the essentials? “We built the compan…
Customer Service for Great Ideas
At Atender, we do more than just delivering a service: We build partnerships that grow with you. Whether you're launching in new markets, handling seasonal spikes, or scaling fast…
Outsourcing with Atender
Customer Service is a profession in rapid development. Changes in patterns of customers and technology mean that expectations of companies change. It provides opportunities. Oppo…