What's new, shipped.
Every feature, fix and improvement we ship to the Atender platform — straight from the team, in plain language.
200 updates
- NewAI Assistant
Assistant reads any visible contact field
Your assistant can now pick out details from any field a person can see, not just a shortlist.
- NewKnowledge Base
Auto-translate published articles
Published articles now translate into your active languages automatically, so new articles no longer wait for manual translation.
- NewCalls & Voice
Choose voicemail call behaviour
You can now choose whether reaching a voicemail should end an outbound call or let it carry on.
- NewPlatform
Edit live API key permissions
You can now edit a live key's permissions instead of deleting it and starting again.
- NewInbox
Rule can check contact organisation
A rule can now ask whether a contact belongs to an organisation.
- NewAI Assistant
See if published answers prevented handovers
A published answer now tells you whether the handovers it was meant to prevent actually stopped.
- NewPlatform
See key and assistant ownership
Each key shows who created it, and each connected assistant shows who connected it and what it can reach.
- NewKnowledge Base
See who can find each article
You can now see who is allowed to find each article and which articles nobody can reach at all.
- ImprovedAnalytics
Analytics comparison control restored
The comparison control in analytics works again.
- ImprovedAI Assistant
Clearer AI assistant review list
The review list is now four plain stages, and every row says where it came from, what it would change and what happens next.
- ImprovedInbox
Decide duplicates per group
Duplicate suggestions are one decision per group now, instead of one for every pair.
- ImprovedEmail
Email remembers reply inbox
An email conversation now remembers the inbox it will answer from, and the inbox picker names the address it replies on, not only the one it sends as.
- ImprovedKnowledge Base
Fix stray code in translated pages
We fixed a rare fault that could leave a stray code inside a translated page.
- ImprovedInbox
Inbox board fills page height
The inbox board now fills the height of the page.
- ImprovedInbox
Inbox survives blocked storage
A browser that blocks storage no longer takes the inbox page down with it.
- ImprovedAnalytics
Lazy-load analytics chart
A chart further down the analytics page now waits until you reach it before loading.
- ImprovedTeams
Mobile sign-in grants full role access
Signing in on your phone now gives you everything your role allows, instead of quietly refusing parts of it.
- ImprovedCalls & Voice
Outbound calls stop at voicemail
Outbound calls that reach a voicemail are no longer recorded as answered, so owed callbacks still happen and reports stop counting voicemail as talk time.
- ImprovedInbox
Renaming form options preserves answers
Renaming an option in a form no longer loses the answers already collected against it.
- ImprovedKnowledge Base
Smarter article re-translation triggers
An article is only re-translated when its words actually change, not when it is moved, archived or given a new status.
- ImprovedInbox
Tag condition shows which tag
A tag condition now tells you which tag it is reading, so a rule is easier to trust at a glance.
- ImprovedTeams
Tighter integration permission controls
Key actions stay where you expect them and are switched off for anyone without permission to manage integrations.
- NewPlatform
Guided narrated product walkthrough
New users are introduced to the product via a guided, narrated walkthrough.
- NewCalls & Voice
Hold time cap with call back option
Waiting on hold now has a time limit; once reached, callers are offered a callback or a message instead of waiting.
- NewPlatform
Match contact organisation in rules
An automation rule can now match the organisation a contact belongs to.
- NewPlatform
Multi-value conditions in automation rules
A single automation condition can now match several values at once instead of needing one rule per value.
- NewChat & Widget
Take chat widget offline without deleting
A chat widget can be taken off the air without deleting it.
- NewPlatform
Time-based branching in automation rules
Automation rules can now branch based on when a conversation or its messages occurred.
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