What's new, shipped.
Every feature, fix and improvement we ship to the Atender platform — straight from the team, in plain language.
200 updates
- NewInbox
High-visibility message style
New message style options for your own sent messages include a High-visibility mode with bold, high-contrast text for comfortable reading during long sessions.
- NewPlatform
Permanent erasure of customer personal data
You can now permanently erase a customer's personal data on request, with a clear preview of what will be removed and a safety grace period before anything is deleted.
- ImprovedEmail
Call transcripts excluded from email replies
We fixed an issue where a phone call's transcript could accidentally be included in email replies to customers.
- ImprovedChat & Widget
Login-protected chat no longer repeats
We fixed a problem where a login-protected chat could get stuck repeating itself instead of moving the conversation forward.
- ImprovedPlatform
Refreshed design across the platform
Atender gets new colors, cleaner typography, and more breathing room so data-heavy pages like the dashboard and analytics feel calmer and easier to scan.
- ImprovedChat & Widget
Reliable web chat attachments
Files customers upload in web chat now consistently appear in the conversation.
- ImprovedPlatform
Skeleton previews on loading screens
Loading screens now show a preview of the content that's coming instead of a spinner, so pages feel faster and less jarring.
- ImprovedTeams
Teammate names in presence indicator
You can now see a teammate's name right in the presence indicator when they're viewing or replying to a conversation, without needing to hover.
- NewInbox
Reopen requests marked as Done
You can reopen a request that was marked Done if it isn't truly resolved.
- NewKnowledge Base
See last sync of KB translations
You can see when a teammate last synced knowledge-base translations.
- NewInbox
Show thread in English in Supervisor
A new 'Show in English' button in Supervisor translates threads written in other languages.
- NewInbox
Translate conversations in your language
Read and reply to conversations in your primary language with on-the-fly translation while the original message is preserved.
- ImprovedAnalytics
Accurate handover reading on overview
Corrected a misleading '100% handover' reading on the support overview when there was no data to measure.
- ImprovedAnalytics
Agent Performance shows every agent
Agent Performance now shows every agent and distinguishes teammates who share a name.
- ImprovedAI Assistant
Assistant is honest about what it can read
The assistant no longer claims to 'see' images or files it cannot actually read and is clearer about what it has.
- ImprovedAI Assistant
Assistant retains conversation context
The assistant carries details across a conversation more reliably so it does not lose track of recently mentioned information.
- ImprovedPlatform
Automation links go to full pages
Automation links now always point to the full page.
- ImprovedAI Assistant
Clearer assistant knowledge-base access controls
Full access and Restrict controls for what your assistant can read from your knowledge base are now clearer.
- ImprovedAnalytics
CSAT charts honor team and date filters
Customer-satisfaction reviews no longer vanish under a team filter, and custom date ranges apply to every CSAT chart.
- ImprovedCalls & Voice
Faster call connection to agents
Calls now connect to an agent promptly instead of taking up to a minute.
- ImprovedKnowledge Base
Help center mobile browser crash fixed
Fixed a crash affecting the public help center on some mobile browsers.
- ImprovedCalls & Voice
Post-call satisfaction surveys for phone
Satisfaction surveys now go out after phone calls, and voice results appear correctly when filtered by channel.
- ImprovedPlatform
Search honors plain keywords with filters
Search now respects plain keywords alongside filters so results match what you typed instead of returning everything.
- NewInbox
Auto-reply translation off by default
Automatic reply translation is now off by default and can be turned on any time.
- ImprovedAI Assistant
Assistant stays responsive after ID verification
The assistant remains responsive after a customer submits identity-verification details like a serial number.
- ImprovedCalls & Voice
Call transcripts label speakers correctly
Call transcripts, summaries, and participant lists now correctly identify the customer and agent.
- ImprovedAI Assistant
Clearer activation-hold guidance for orders
When an order is on an activation hold, the assistant now tells customers to activate it from their confirmation email.
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