Change Log

What's new, shipped.

Every feature, fix and improvement we ship to the Atender platform — straight from the team, in plain language.

200 updates

14 updates
  1. NewAI Assistant

    Connect both workspaces to Claude

    If you run two workspaces, you can now connect both to Claude.

  2. NewPlatform

    Email follow-ups on your reported issues

    You now get an email when the status of your reported issue changes or when our team replies, and you can reply back.

  3. NewPlatform

    Publish many capabilities at once

    You can now publish many capabilities at once by answering the shared questions once instead of row by row.

  4. NewAI Assistant

    Rate AI answers with thumbs

    You can now give any AI answer a thumbs up or down in the conversation and pick a reason in one click.

  5. NewPlatform

    Report bugs and request features from Settings

    You can now report a bug or request a feature straight from Settings and attach screenshots or a screen recording.

  6. NewAnalytics

    Track AI answer ratings over time

    AI answer ratings are measured so you can see whether your AI assistant is getting better over time.

  7. ImprovedAI Assistant

    Connect every granted code repository

    Connecting your code base now adds every repository you granted, not just the first one.

  8. ImprovedAnalytics

    Dedupe merged conversations in reports

    Merged conversations are no longer counted twice, so your analytics drill-downs match their totals.

  9. ImprovedChat & Widget

    Fix sign-in failures caused by clock drift

    Small clock differences between your website and our servers no longer cause a sign-in to fail.

  10. ImprovedChat & Widget

    Fix sign-in loop for returning visitors

    Returning visitors no longer get stuck on the sign-in step of the chat widget.

  11. ImprovedChat & Widget

    Hungarian localization for the chat widget

    Hungarian visitors now see the chat widget fully in Hungarian instead of a handful of English labels.

  12. ImprovedAI Assistant

    More room to test in Agent Stack

    The Agent Stack Testing tab has room to breathe, goes full screen when you ask, and lets you flag a reply right where you read it.

  13. ImprovedPlatform

    Multi-select specialists grouped by Agent Stack

    You can now pick several specialists in one go, grouped by the Agent Stack they belong to.

  14. ImprovedPlatform

    Suggested arguments for ownership rules

    Ownership rules now suggest the right argument for you instead of asking you to type it by hand.

16 updates
  1. NewPlatform

    Add multiple capabilities with AI

    You can add several capabilities at once and let the AI pre-fill the settings, then review them all in a single pass.

  2. NewPlatform

    Publish incident post-mortems

    You can now publish a written report on a resolved incident as a draft, publish it to your status page, and optionally email subscribers, all without reopening the incident.

  3. NewInbox

    Save and reopen inbox filters

    You can now save the filters you use every day and reopen them in one click, with the V keyboard shortcut jumping straight to your saved views.

  4. NewChat & Widget

    Visitor email verification for chat

    Workspaces can now let chat visitors verify with a code sent to their own email address, so shoppers without an account can check their own order status.

  5. ImprovedAnalytics

    Agent-work report loads reliably

    An issue where the agent-work report could fail to load has been fixed.

  6. ImprovedAI Assistant

    AI replies preserved during updates

    AI replies are no longer lost while updates are being rolled out behind the scenes.

  7. ImprovedAI Assistant

    AI updates existing articles

    The AI no longer drafts new articles for questions your Knowledge Base already answers, and instead proposes an update to the existing article.

  8. ImprovedPlatform

    Capabilities page unified

    Everything now lives on one screen on the Capabilities page, with your capabilities first and a strip of connected systems above them showing health and counts at a glance.

  9. ImprovedAI Assistant

    Clearer suggestion review labels

    Labels on the review badge and counts are clearer, so you can tell ready fixes from drafts at a glance.

  10. ImprovedInbox

    Idle status stays accurate

    An issue where a slow moment could make you appear offline to your teammates for the rest of your shift has been fixed.

  11. ImprovedInbox

    Internal comment box grows with text

    The internal comment box now grows as you type instead of staying fixed at four lines, while still being freely resizable.

  12. ImprovedAI Assistant

    Send drafts to handbook or Knowledge Base

    You can send a suggested draft to your handbook instead of the Knowledge Base, and switch it back, without leaving the review screen.

  13. ImprovedInbox

    SMS surveys respect language and quiet hours

    SMS satisfaction surveys now go out in the right language from the right number, respect quiet hours, and confirm when they've been delivered.

  14. ImprovedAI Assistant

    Suggestions link to Help Centre article

    AI suggestions now link straight to the Help Centre article they refer to, so you can check the right market's content before accepting one.

  15. ImprovedChat & Widget

    Transferred chats assigned to a team

    When a chat is transferred to a person, it now always lands with a team instead of sitting unassigned.

Showing 30 of 200

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