One source of truth — for AI and humans
Build a knowledge base that powers your AI agents' answers and helps your human team stay consistent. Multi-language, searchable, and always up to date.
500 conversations, no credit card.
What's in Knowledge Base
- Market ContentOne article with a variant per market and a shared fallback.
- Article managementA rich editor, with categories, tags and difficulty levels.
- Article translationEvery translation links to its source and is flagged when the source changes.
- Never TranslateWords marked in the editor go out as written when the article is translated.
- Semantic searchFinds the article by what the question means.
- HandbookA private section for your team, never shown to customers or AI agents.
- Market ImageThe same per-market choice, for pictures.
- Market detectionHow Atender works out which market a customer is in.
Watch one edit reach every answer
Write once, organize everywhere
A rich editor that works like a modern document tool — headings, images, code blocks, video, all native. Organize with categories, subcategories, tags, and difficulty levels. The format matches the content, not the other way around. Stays navigable at ten articles and at ten thousand.
Every language, one workflow
Every translation links to its source article — when the original changes, the platform flags what needs updating. AI-assisted translation produces context-aware first drafts that read like a human wrote them. Authoring, translating, reviewing, and publishing all happen in one interface, no spreadsheet handoffs. Mark brand and product names with Never Translate in the editor and they go out as you wrote them in every language.
Search that understands what you mean
Semantic search understands intent, not just keywords — so "can't log in after changing my password" finds the password reset article even without an exact match. Search analytics reveal zero-result queries and trending terms so your content team knows exactly what to write next. The same engine powers your AI agents behind the scenes, so everyone draws from the same source of truth.
A private library for your team
A private section for agent guidance, onboarding docs, escalation procedures, and process playbooks — same editor, same search, never exposed to customers or AI agents. Internal and external content live in one system, clearly separated. One platform, two audiences, zero confusion about which version is authoritative.
110 V in the United States, 230 V in Norway — one article
Most of an article is the same everywhere. A few lines are not. Insert a Market Content block where they differ, write one variant per market plus a shared fallback, and every reader gets the sentence written for them. It applies in the help centre and in AI answers alike, so a Norwegian customer is answered from the Norwegian variant. This is a knowledge-base feature: snippets and macros have no market variants.
- Resolution order: market → its region → Global → the block's fallback
- Market Image does the same for pictures
- Whole categories, sections and articles can be tagged with markets
How Atender knows which market a customer is in
A market is Global, a region or a country, and you keep one list of them. Four signals are read from the top down and the first one that knows wins: where the conversation started, a conversation field you name, the phone number's country code, and the customer saying it themselves. It never guesses a market from the language someone writes in. Besides picking the content an answer comes from, the market also decides the From address on the email, which team a handover goes to, which Shopify store an order is looked up in, and how the numbers split by country in analytics.
- Each signal has its own switch; the phone country code is off until you turn it on
- The market is stored on the conversation with the signal it came from
- A market the conversation arrived with is never overwritten
AI Agents draw answers from the Knowledge Base automatically. The Agent Workspace surfaces relevant articles via Sidekick. The public portal gives customers self-service access.
One source of truth, many readers.
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.