Run Atender, end to end

Compose one message and send it as a real reply on every selected conversation at once. Each reply goes out on the conversation's own channel, is delivered individually, and is logged on the thread — so use it only for known-affected segments, never for outreach.

Every template category, where it gets used, and what it gates the template to. Picking right at creation matters because the category controls which product surfaces can pick this template up.

Every structure and content block available in the Email Studio editor, what each does, and when to reach for it. Plus the per-block properties that work across all blocks.

A complete worked confirmation email template — block layout, copy, merge tags, and the automation rule that sends it. Copy-paste ready for any team that wants to acknowledge inbound emails automatically.

Insert dynamic placeholders into Text and Heading blocks so the email reads like it was written for the recipient. Covers contact fields, conversation fields, custom fields, and what happens when a merge tag can't resolve.

Wire an Email Studio template into an Automation rule using the Send Email Studio template action. Cover language strategy, merge tag context, and the X-Email-Template header for delivery diagnostics.