Run Atender, end to end

A case workflow is an admin-defined, linear pipeline of stages with default owners and per-stage checklists — the repeatable process behind onboarding, KYC, or a refund pipeline. Configure it under Settings → Cases → Workflows.

Flag any AI reply that missed the mark, give feedback in plain language, and let Atender propose concrete edits — system prompt changes, routing tweaks — that you can apply with one click or revert.

Loop in a teammate, vendor, or external partner without the customer seeing it. Open the side conversations panel, choose Email or Slack, send the first message — replies route back into Atender.

Turn on the 'Share page location with Agent Stacks' toggle in Web Chat widget settings so the AI can see which page a visitor is chatting from and skip asking which product or module they're in.

Pick the language you work in (primary), the languages you read natively (secondary), and the language you want the Atender UI to appear in.

When a new conversation comes in from a VIP contact, assign it to the Premium customer service team and tag it for visibility. Uses customer level on the contact to discriminate.