Run Atender, end to end

Admins can turn off the Snoozed status entirely, or cap how far into the future a snooze can be set. The limit is enforced everywhere a conversation can be snoozed — the snooze dialog, macros, bulk reply, automations, and Slack.

Settings → Issue Tracker has six tabs. General sets the default issue type and priority for new issues, and Copy Issue Summary chooses and orders the sections a copied issue summary carries. The four vocabulary tabs — Statuses, Types, Priorities, Labels — sit on the same screen. Changes require issues.manage; issues.view is read-only.

The six personality presets a stack can adopt — and the underlying tone dimensions (formality, directness, warmth, confidence, humor, emoji) each one sets.

Web Chat is the embeddable chat widget you place on your website. Each widget has its own settings — branding, routing, channel switching, languages — and you can run multiple widgets per tenant.

Where a missing customer reply usually landed — a new conversation from broken email threading, the provider's spam filter, or a sibling contact record.

Configure handover so the AI gathers everything a human needs first — account email, order ID, sentiment context — and hands off cleanly to a single team during business hours, with email follow-up after hours.