Run Atender, end to end

Deactivate a user when they leave the team or shouldn't have temporary access — they can't log in, but their conversation history is preserved. Reactivate later by toggling. Permanent deletion is a separate, irreversible action.

When a user is deactivated, their conversations, drafts, comments, and team memberships are preserved — nothing is auto-reassigned. Plan the handover before deactivating; the system protects history, not workflow continuity.

A built-in collector for bug reports and feature requests from your team — submissions land in a triage queue with status, priority, module context, and comment threads.

Tie a team to a specific opening-hours rule so SLA timers, IVR routing, and chat availability all reflect the team's actual schedule. Most useful for multi-region teams or specialist teams with hours that differ from the workspace default.

Build a new team — pick a name, add initial members, optionally link an opening hours rule. The team becomes available for routing automations and SLA scoping immediately.

Wire a channel — email inbox, voice number, web chat widget, etc. — to a default team so inbound conversations land with the right group. The default-team setting lives on the channel, not on the team.