Run Atender, end to end

Capabilities are now tagged read, act, or transact instead of a raw security-level number. Publishing an act or transact capability requires passing a server-enforced checklist, and a tenant-wide reveal posture controls what chat and voice agents may disclose to a caller who hasn't verified yet.

Every change to your tags — created, renamed, deleted, or switched for AI auto-tagging — is recorded with who made it. Review the full list from the Recent changes tab in Tag settings, or filter to a single tag from its overflow menu.

The three handover modes a stack can be configured with — never, by_description, explicit_team — and what each one means for routing handed-off conversations to humans.

Every analytics view in Atender, what each shows, and when to reach for it. Use this as a map when you know what you're looking for and want to find the right dashboard fast.

Saved (pinned) custom analytics reports used to be frozen snapshots. Now each report card shows how old its numbers are and offers a Regenerate control that re-runs the report's original question against current data.

Set a capability's connection Authentication Mode to External OAuth so customers sign in on the provider's own login page, letting Atender mint a session, elevate the conversation, and refresh tokens automatically before gated Act-tier tools run.