Run Atender, end to end

Choose whether call queues answer strictly in arrival order, prioritize live calls, or prioritize callbacks, using the tenant-wide Call queue order setting in Call queues and hold music.

What callers hear while they wait — silence, music, or a ring tone, plus queue announcements — is set once for every queue and can be overridden per queue.

Callback lets a caller hang up instead of waiting on hold — when an agent is free, the agent calls them back. Configure it on the Callback tab of your phone number, then offer it from a Callback Queue node in your IVR, automatically while callers wait, at the end of a queue's Max hold, or any combination.

The Voice channel is Atender's cloud call center, powered by Twilio. Tenants provision phone numbers, design IVR flows, configure queues and callbacks, and route to human teams or AI voice agents — all from a single interface.

Atender's CRM is the people layer behind every conversation. Every customer who contacts you becomes a contact automatically — no manual entry. From a contact you can see every prior interaction, the customer's tier, custom fields, and, on supported platforms, start outbound by phone.

Provision a phone number for a country you serve. You pick the country, submit any compliance details the country requires, and Atender submits the request for provisioning. Numbers don't appear instantly — most go through a regulatory review.