CSAT

Translate a CSAT survey into every language your team supports. Customers receiving surveys in their own language respond at meaningfully higher rates than English-default fallbacks.

Build a CSAT survey from scratch — questions, channels, timing, frequency caps, follow-up rules. Walks through a Standard Post-Resolution survey covering email and chat.

If fewer than ~15% of customers complete your CSAT, the system isn't broken — these are the levers that actually move the needle. Channel mix, timing, length, language, and asking the right customers.

CSAT (Customer Satisfaction) Surveys measure how happy your customers are with the support they received. Atender handles creation, delivery, multi-language localization, follow-up rules, and analytics — typically triggered automatically after conversation resolution.