CSAT

Structure a CSAT questionnaire — headline rating, conditional follow-ups, stars vs NPS — and set follow-up rules that act on low scores.

Why a CSAT survey never arrived, arrived in English, or was sent when it shouldn't — frequency caps, demo conversations, missing translations.

Translate a CSAT survey into every language your team supports. Customers receiving surveys in their own language respond at meaningfully higher rates than English-default fallbacks.

Build a CSAT survey end-to-end — questions, delivery channels, timing, frequency caps, trigger, and activation of a Standard Post-Resolution survey.

If fewer than ~15% of customers complete your CSAT, the system isn't broken — these are the levers that actually move the needle. Channel mix, timing, length, language, and asking the right customers.

CSAT (Customer Satisfaction) Surveys measure how happy your customers are with the support they received. Atender handles creation, delivery, multi-language localization, follow-up rules, and analytics — typically triggered automatically after conversation resolution.