Monitor

Mark a conversation in Monitor with a colored flag and a written comment so you can revisit it during 1:1 coaching. The conversation appears in your flagged-list view; agents can see flags as direct feedback.

Build a filtered Monitor view tailored to your supervision focus — your team, an agent under coaching, a specific channel, a tag. Save it, optionally share with other supervisors, optionally set as the default agents land on.

Monitor is a real-time supervision view for team leads — a customizable command center showing exactly the conversations you care about, updated live. Filter by team, agent, channel, tag; flag conversations for coaching; never refresh. Not call-monitoring.