Analytics

The Dashboard is Atender's home surface — a real-time pulse of the last 24 hours: today's KPIs, queues, live phone activity, agent status, and channels.

Every analytics view in Atender, what each shows, and when to reach for it. Use this as a map when you know what you're looking for and want to find the right dashboard fast.

Use the global filters (date range, channel, team, country, brand) and the AI features (AI Insights, Chat about this data) to find specific answers fast across Analytics dashboards and sections.

Pull data out of Analytics for board reporting, BI tools, or deeper analysis. CSV exports work for most chart-level needs; CSAT has its own export. For full-warehouse pipelines, see Data Warehouse settings.

Ask Atender a question in plain English and get a chart back. The custom analytics builder generates SQL and visualizations for questions the standard analytics views don't answer. Save modules to a personal dashboard.

The two views answer different questions. The inbox shows live state at this moment; Analytics shows historical state at conversation close. Both are correct, just measuring different things. Plus four other reasons numbers might disagree.

Analytics is Atender's deep reporting engine — dedicated dashboards covering volume, SLA, CSAT, agent performance, AI behaviour, customer journey, executive support reporting, and more. Includes AI Insights for narrative explanations and a natural-language custom-analytics builder.