AI agents that answer order status, tracking, prices and stock from your Shopify store, with Amazon buyer messages, social DMs and reviews in the same inbox and your team ready for the cases that need a person.
When a customer asks where their order is, the AI agent looks it up in your store. It gives the carrier, the expected delivery date and the tracking link, and explains why an order is on hold or cancelled. It also answers questions about order history, prices and stock.
The AI looks up orders only for a verified customer: someone signed in on your shop, or someone who confirms a one-time code sent by email. It cannot look up another person's orders. The connection is read-only, so it never changes an order.
Amazon buyer messages arrive in the Atender inbox with the order shown next to the conversation. Facebook Messenger and Instagram DMs land in the same place. Your team can reply to Google reviews and Trustpilot reviews, and Trustpilot review invitations go out automatically.
The AI agent answers from your knowledge base, so return policies and delivery times stay consistent. When a case needs a person, it hands over to your team with the conversation attached. If you need more people, our managed teams can help in your customers' languages.
Every sector has its own cadence — here's what we've built for yours.