Answer “where is my order?” from your store
Connect your Shopify store and your AI agents look up the customer's own orders, tracking, prices and stock, answer in the chat, and handle refunds and order changes once you approve them. No copying order numbers between tabs.
500 conversations, no credit card.
Watch the agent handle an order question
What's in the Shopify integration
- Customer verificationThe customer proves who they are before any order is looked up.
- Order lookupsOrder status and tracking, order history, prices and stock, from live store data.
- Order status and trackingWhere the order is, the carrier, the expected date and the tracking link.
- Order historyWhat the customer ordered, when, and what they paid.
- PricesThe price the customer will pay, from your live catalogue.
- StockWhether a product is in stock, at the moment the customer asks.
- Store actionsRefunds, cancellations, order changes and returns, made in Shopify after your approval.
- Product tagOnly tagged, active products are visible to the AI.
- Stores per countryOne store, or one per country, and every customer is looked up in the right one.
- SetupYour store address and an admin key, then we switch the lookups on with you.
The questions a webshop gets every day
Four lookups, each answered from live Shopify data at the moment the customer asks.
Order status and tracking
Where the order is, the carrier, the expected delivery date and the tracking link. Cancelled orders and orders on hold are explained, not just labelled.
Order history
What the customer ordered, when, and what they paid, so a question about an older order gets a straight answer.
Prices
The price the customer will actually pay, taken from your live catalogue instead of a price list someone forgot to update.
Stock
Whether a product is in stock and how many are left, at the moment the customer asks.
When the customer needs something done
The agent prepares the change from the customer's own order and makes it in Shopify. Anything that moves money waits for someone on your team to approve it.
Refunds
A full or partial refund of the customer's order, prepared from the order itself and made in Shopify once it is approved.
Cancellations
An order the customer no longer wants is cancelled in Shopify, with the refund and restocking handled as part of it.
Order changes
A new shipping address or email, or a change to the items and quantities, before the order leaves the warehouse.
Returns
A return is opened in Shopify for the items the customer wants to send back.
Only the customer's own orders
Before an order lookup, the customer proves who they are: signed in on your site, or with a one-time code sent to their email. The lookup uses that verified email, and the AI has no way to type in another one. Ask it for someone else's orders and it declines.
- Prices and stock need no verification
- Order status and history always do
- Works with your existing sign-in
You decide what it can quote
Pick a tag and add it to the products the AI may talk about. Only tagged, active products are visible to it, so it quotes the bundle the customer actually buys, not a part sold separately or last year's model. You change the list in Shopify, with nothing to redeploy.
One store per country
Selling in several countries? Give each store the countries it sells to, and every customer is looked up in the right one. If the AI doesn't know where the customer ordered, it asks. It never guesses from their language and tells them their order doesn't exist.
- One store or one per country
- The customer's own words decide the country
- Product searches are translated into your store's language when needed
Connect your store, and we help you set it up
The connection works with your orders, customers, products and stock. Refunds and other changes that move money wait for your approval.
- 01
Add your store
Under Channels → Shopify in Atender: your store address and an admin key from Shopify. The key is shown only once.
- 02
Say where it sells
Give the store its countries, and a product tag if the AI should only talk about some products. One store or one per country.
- 03
Go live together
Together with you, we switch the order lookups and store actions on for your Agent Stack and test them on a verified customer before real customers see them.
The Shopify lookups and store actions are capabilities of your Agent Stack. They sit next to your knowledge base, and hand over to your team when a customer needs a person.
Questions shops ask us.
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.