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What is User Feedback

A built-in collector for bug reports and feature requests from your team — submissions open a conversation in Atender Support with status, priority, module context, and replies.

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What is User Feedback

User Feedback is the way your team reports bugs and product feedback from inside Atender. Anyone using Atender can open the report modal, describe what happened or what they need, and submit it without leaving the app.

Submitted reports are no longer managed in Settings → Feedback. Review and handling now happen in Settings → Atender Support, where the team can investigate, follow up, and move work forward.

This is a tool for collecting internal team feedback about how your team uses Atender, not a way for your customers to send you feedback (for that, see CSAT surveys).

What gets captured

A submitted report can include:

  • Type — a bug report or a feature request
  • Description — what the submitter wrote about the issue or request
  • Reporter — the team member who submitted it
  • App context — where the submitter was in Atender when they opened the report modal, when available

After submission, Atender opens a conversation for the report, which you can follow under Settings → Atender Support. Atender Support may use the report details and app context to reproduce the problem, ask for more information, or route the issue to the right team.

What it isn’t

User Feedback is for reports from your team about their experience using Atender. It is not:

  • A customer-facing feedback channel (use a form, CSAT survey, or a regular inbound channel for that)
  • A public product feedback board
  • A broad GitHub/Linear/Jira sync for ordinary tenant feedback collection

Some eligible issue detail pages may also show internal Issue Tracker agent actions such as Verify, Fix, Build, or Ship. Those actions queue a session on an online developer runner for that issue. If no runner is online, the panel reports that no agent runner is available.

Who can see and submit feedback

Submitting feedback is open to anyone with access to Atender — typically every team member. Users submit from the report modal inside the app.

Reviewing and handling submitted reports happens in Settings → Atender Support, not the retired Settings → Feedback queue. Every member can open it; owners, admins and team leads see every report from your workspace, and other members see their own.

See also

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