What is User Feedback
User Feedback is a built-in collector for bug reports and feature requests from your team. Anyone using Atender can submit feedback from inside the app — a few clicks, optional screenshot, and it’s logged. Settings → Feedback is where the resulting queue lives: triage, comment, and resolve.
This is a tool for collecting internal team feedback about how your team uses Atender, not a way for your customers to send you feedback (for that, see CSAT surveys).
What gets captured
Each feedback entry includes:
- Type — Bug or Feature Request
- Description — what the submitter wrote, optionally enhanced by AI for clarity
- Status — New, Requires more info, In progress, or Resolved
- Priority — Low, Medium, High, or Critical
- Reporter — the team member who submitted it
- Module context — which part of Atender they were in when they submitted (Conversations, CRM, Analytics, Settings, etc.)
- Component context — a more specific location within the module, when available
- Screenshots — images the submitter attached
- Target version — optional version label
Each entry has its own comment thread. Teammates can reply with follow-ups, attach more screenshots, or ask clarifying questions.
Status flow
The four statuses describe progress through triage:
- New — just submitted, not yet looked at
- Requires more info — the submitter (or someone else who can clarify) needs to add detail before it can move forward
- In progress — being worked on
- Resolved — done, either shipped or decided against
Status updates happen in the detail view of each entry. Comments on the entry don’t change status by themselves — you change it explicitly.
Filtering
The list supports filters for:
- Type — bug vs feature request
- Status — one of the four buckets above
- Priority — low, medium, high, critical
- Module — Conversations, CRM, Analytics, Settings, Knowledge Base, Cases, Dashboard, or Agent Stacks
A My Issues toggle limits the list to entries you submitted yourself. Free-text search across titles and descriptions sits at the top.
What it isn’t
User Feedback is the queue internal to your tenant — what your team submits about their experience using Atender. It is not:
- A customer-facing feedback channel (use a form, CSAT survey, or a regular inbound channel for that)
- Atender’s own product feedback channel (different feature; submitting to it would go to your tenant, not to Atender)
- A bug tracker integrated with code repositories — there’s no GitHub/Linear/Jira sync built in
Who can see and submit feedback
Submitting is open to anyone with access to Atender — typically every team member. Agent-role users can open Settings → Feedback, but they see a scoped view limited to feedback items they submitted themselves.
Owners, team leads, and anyone with the relevant module permission can see the full feedback queue and triage, comment on, prioritize, and resolve entries. In other words, agents can review their own submissions, but full queue management is still limited to users with triage access.
See also
- Triage and manage feedback
- CSAT surveys — for customer satisfaction feedback