Resend an invite
Invites expire after a limited window (typically 7 days). When an invite goes stale or doesn’t arrive in the inbox, resend a fresh one.
Before you start
- Admin permissions on Users
- Confirm the invitee actually didn’t receive it (check their spam, double-check the email address)
Steps
- Open Settings → Users.
- Go to the Invitations section.
- Find the user.
- Click Resend invite.
- A fresh invitation email goes out immediately.
The new email has a fresh link with a new expiry. The old link stops working — anyone who clicks it after a resend gets an “expired” message and is told to ask for a new one.
When to resend
- User says the email didn’t arrive — Resend (after confirming spam / address)
- Original invite has expired — Resend
- User started setup but didn’t finish; link was abandoned — Resend
- User accepted the invite and setup completed far enough to create the account — The invite is consumed. They should use the login form with the password they just set. If they don’t remember that password, use the password-reset flow.
When the email never arrives
If a resend doesn’t reach the user either, the underlying issue isn’t the invite — it’s either the email address or the email pipeline:
- Wrong email address — confirm the email is exactly right (no typos, correct domain). You may need to cancel the invite and re-invite with the right email.
- Corporate spam filter — the user’s IT may be blocking automated invitation emails. Have IT whitelist your tenant’s invitation sender (Atender’s notification email — typically
noreply@<tenant-domain>or similar). - Personal mail rules — the user has a mail rule routing the email somewhere unexpected. Have them search for the invitation across all folders.
Cancel an invite instead
If the user no longer needs access:
- Open the Invitations section.
- Find the invite.
- Click the trash icon.
The invite link becomes invalid. The pending entry disappears. The email address is now free to be re-invited later if needed.
Multiple resends
For non-trial workspaces, resends are not capped by this specific invite budget. For trial workspaces, Atender can send at most 10 invitation emails per day across new invites, onboarding bulk invites, and resends.
Each fresh invite invalidates the previous link. If a user is bouncing between expired invites, a different problem is at play — usually the email pipeline or a forgotten password (if they started setup before).
Troubleshooting
- Symptom: Resend button greyed out. Fix: The invite has been accepted (the user is now Active) — there’s no pending invite left to resend. If they need a new password, use the password-reset flow.
- Symptom: User accepted the invite and was returned to the login tab. Fix: Setup usually completed far enough to create the account. Have them log in with the password they just set instead of asking for a resend. If they don’t remember that password, use the password-reset flow.
- Symptom: Resent email arrives, but the new link still says “expired.” Fix: The invitee may have clicked the OLD link from before the resend. Have them check the most recent email.
- Symptom: Resend shows a daily-limit message. Fix: Trial workspaces can send at most 10 invitation emails per day across new invites, onboarding bulk invites, and resends. Wait until tomorrow or convert/upgrade the workspace instead of repeatedly retrying.
- Symptom: The Invitations section shows a user that isn’t pending in real life. Fix: Cancel the invite. If the user is supposed to have access, re-invite from scratch.