Asking for a Change to a Supervisor Proposal

Reviewing a supervisor proposal — a suggested fix or a drafted knowledge-base article — used to mean editing the text by hand if it wasn’t quite right. The Ask for a change box lets you skip that: type what you want changed in your own words, and the proposal is rewritten in place. You never leave the card, and when the rewrite comes back you can see exactly what it added and removed before you decide to apply it.

Where the box appears

The Ask for a change box sits on a supervisor review card, under the proposed content — this works the same way for a fix proposal and for an article draft proposal. Instead of clicking into the body and editing it yourself, type an instruction describing the change you want, for example “make this shorter” or “escalate billing questions to the team instead of the knowledge base.”

What happens while it’s rewriting

Submitting a request kicks off a rewrite of the proposal’s content based on your instruction. While that’s in progress:

• The card stays open on screen — you don’t lose your place or get bounced back to a list view.
• Apply and Edit are disabled on that card, so you can’t apply a version that’s about to be replaced, or start manually editing a body the rewrite is still working on.

Rewrites can take a little while, especially for a full article draft, so it’s normal for the card to sit in this state for a stretch before the result comes back.

Reading the result

When the rewrite finishes, the card shows the difference between what the proposal said before and what your instruction produced, as a single marked-up body of text:

• Added text is marked to show it’s new.
• Removed text is struck through to show it’s going away.

Everything else — the parts your instruction didn’t touch — is shown plainly, so a small requested tweak reads as a small marked change, not a wall of new text. For a short fix this is usually a word or a phrase here and there; for a longer article draft with edits spread across it, each changed spot is marked on its own rather than the whole draft being flagged as rewritten.

Applying the proposal after this keeps the added text and drops the struck-through text — review the marked-up version the same way you’d review any other proposal before you click Apply.

When it’s not available

The Ask for a change box doesn’t appear, or won’t submit, in two situations:

• Demo mode. Ask for a change is not available on a proposal you’re reviewing in demo mode.
• After you’ve started editing manually. Once you’ve opened the proposal for manual editing, asking for a change is turned off for that card — the request would otherwise discard edits you’ve already started typing, so the option is removed rather than risk that.

If you want to use Ask for a change after starting a manual edit, discard your in-progress edit first, then use the box as normal.