Skills for AI assistants

Sets up the ground everything else stands on: a short company profile the other skills reuse, and your brand on every surface a customer sees.

Covers: company profile, brand, teams, tags, opening hours, satisfaction survey, SMS sender name, email signature

Builds the AI assistant that answers on text channels — email, web chat, SMS, WhatsApp, Messenger and your own application.

Covers: stack and members, specialists, personality, handover to people, customer verification, test conversations

Builds the assistant that answers the phone, and covers what handover and verification do differently on a call.

Covers: voice stack, a voice per language, greeting, pace, transfer queues, fallback when it cannot help

Gives the assistant the ability to read and change data in your own systems, bound to a verified customer.

Covers: API definition, endpoints, customer identity, action tiers, redaction, publishing, assignment to specialists

Puts the chat widget on your website, and connects your own application to Atender over a webhook.

Covers: widget stack and team, languages, welcome and after-hours messages, install snippet, custom channels, branding

Makes Atender answer an email address, and names you as an SMS sender.

Covers: sending domain, DNS records, inbox created disabled, the safe switch-on order, deliverability, SMS sender name, signature

Decides what a caller hears before they reach a person, and where each key takes them.

Covers: call queues, phone number, flow graph, retries and timeouts, opening hours, publish, bind, test script

Reads the whole workspace and reports what is set up and what is missing, without changing anything.

Covers: a read of every area, 403s named, gaps against every checklist, the ten common faults, a ranked report