Create a section

Sections are managed in Settings → Knowledge → Sections. They live separately from categories so you can change how articles are presented without restructuring your category tree.

1. Open the Sections tab

Go to Settings → Knowledge and click the Sections tab. You’ll see the list of existing sections. If this is your first one, the list is empty.

2. Click New section

A form opens.

3. Fill in the basics

• Name — The heading shown on the public site when this section is rendered. “Most popular”, “For developers”, “Recently updated”.
• Slug — Auto-generated from the name. Used internally; rarely shown publicly.
• Description — Optional. Shown under the heading on the public site. Keep it under one sentence.
• Hero image — Optional. Renders as a background or banner depending on which block you use.

4. Choose how the section is filled

Toggle Auto-fill from rules:

• Off (manual list) — you pick specific articles by ID. Use this when curation matters more than the rule.
• On (rule-based) — the section pulls articles matching filters you set. Use this when membership should evolve as you add content.

5a. If manual: pick articles

Search by title, click each article you want, and reorder by dragging. The order in this list is the order on the public site.

5b. If rule-based: set the filters

• Categories — Only articles from the chosen categories qualify. Leave empty to consider every category.
• Subcategories — Only articles from the chosen subcategories qualify.
• Tags — Only articles with at least one of the chosen tags qualify.
• Sort mode — newest (recently published), oldest, most-viewed, alphabetical.
• Limit — Max number of articles to render. Common values: 5, 10, 20.

The combined rule is “AND” between filter types and “OR” within. So Categories = [Billing, Returns], Tags = [troubleshooting] matches articles that are in Billing OR Returns AND tagged troubleshooting.

6. Pick an overview article (optional)

If the section benefits from a framing paragraph, choose an existing article to render above the list. The overview article isn’t counted against the limit.

7. Save

The section is created. By itself, this doesn’t put it on the public help center — sections need to be referenced from a layout block to render. See the next step.

8. Render it on the public site

Open Settings → Knowledge → Design (or whichever layout builder surface you use). Drop a Section Grid, Section List, or Section Bar block onto the page. In the block’s settings, pick the section you just created. Save.

The section now renders on the public site, populated by either your manual list or the rule.

When the rule re-runs

Rule-based sections re-evaluate every time the page is loaded — so an article that becomes the most-viewed today shows up on the public site immediately when “most-viewed, limit 5” hits. There’s no manual rebuild needed.

Editing a section

Open it from Settings → Knowledge → Sections. Edit any field. The changes apply on the next public-site request — usually within seconds.

Deleting a section

Click the section, then Delete section. The section disappears from any layout block referencing it (the block stays but the section dropdown reverts to “Pick a section”). Articles aren’t affected — they stay in their categories.