Add an email domain
You add a domain when you want Atender to send and receive email at one of your own addresses, like support@yourcompany.com. This guide walks you through generating the DNS records; verifying them happens next.
Before you start
- A user role that can edit channel settings (Owner or Admin).
- Access to the DNS provider for the domain you want to use (Cloudflare, Route 53, GoDaddy, etc.).
- A decision about data residency — US or EU. Once a domain is created, its region is fixed.
Steps
- Open Settings → Email.
- Click Add domain.
- Enter the domain name. This is the part after the
@in the addresses you want to use — for exampleacme.comif you want to send fromsupport@acme.com. - Pick a region:
US — email is processed and stored in United States infrastructure.
EU — email is processed and stored in European infrastructure. - Save.
Atender now provisions the domain with Mailgun and generates the DNS records you need to add. The domain shows as Pending in the list until verification completes.
Verify it worked
After saving, you should see:
- The new domain at the top of Settings → Email, with the status badge showing Pending.
- A panel with the MX, CNAME, and TXT records you need to add at your DNS provider.
If you don’t see the DNS records panel, click the domain row to expand it.
What happens next
Adding the domain is step one. To make the domain usable, you need to:
- Add the DNS records at your DNS provider.
- Wait for verification — Atender flips the status to Active once Mailgun confirms the records.
Until the status reaches Active, Atender will not send or receive on this domain.
Troubleshooting
-
Symptom: The domain name is rejected. Fix: Enter only the apex domain (
acme.com), not the full email address (support@acme.com) and not a subdomain (mail.acme.com) unless that’s specifically the sending root you want. -
Symptom: You picked the wrong region. Fix: Delete the domain and add it again with the correct region. Region is fixed at creation time and cannot be changed in place.