Where does my workspace logo actually appear?
The logo you upload in Settings → Look & Feel is the workspace logo — it styles the agent UI your team works in. It is not automatically applied to your customer-facing surfaces. Each of those has its own logo configuration. Here’s the full map.
Surfaces that use the Look & Feel logo
- Workspace switcher (top-left of the agent UI) — The logo appears as a small square next to the workspace name, and is the primary place teammates see it.
- Browser tab favicon — The same logo is used as the favicon on every page of the app. A cache-buster on each page load ensures re-uploading at the same URL still updates the icon.
That’s the entire set. Both of these are agent-facing — they show up on screens your team uses internally.
Surfaces that do NOT use the Look & Feel logo
Each of these has its own logo (and often its own brand colors) configured elsewhere:
- Knowledge Base portal — Knowledge Base → Layout & Branding. The KB portal has a separate logo, header background, and brand color system.
- Web Chat widget — Settings → Channels → Web Chat → (your widget) → branding. The widget has its own primary color and logo.
- Public Incidents / status page — Settings → Incidents (or the public status page settings). Configures its own logo and primary color.
- CSAT surveys — The CSAT settings have a dedicated logo upload (different endpoint, separate file).
- Email templates — Email Studio. Logos live at the block level inside each template — you place a logo block and upload an image into it. There is no single “tenant email logo” that propagates.
- Outbound transactional emails (welcome, password reset, etc.) — Use Atender’s defaults. There is no tenant-level branding override for these today.
Why aren’t these connected?
The Atender app and the customer-facing surfaces are configured separately because each surface has its own design system, audience, and decisions that don’t always overlap. For example, your agent UI logo might be a clean square mark that works at favicon scale, while your KB portal benefits from a wider wordmark in the header. Keeping them independent lets you optimize each one.
How do I keep things consistent across surfaces?
If your goal is a single brand look across everywhere your customers and team see Atender, the path is to set each surface’s logo and brand color individually:
- Look & Feel — set the workspace logo and brand colors for the agent UI.
- Knowledge Base → Layout & Branding — set the KB portal’s logo and brand color.
- Settings → Channels → Web Chat — for each web chat widget, set its brand color and (if used) logo.
- Settings → Incidents — set the status page logo and primary color.
- Email Studio — drop a logo block into your master template so every email picks it up.
- CSAT settings — upload the CSAT survey logo.
There’s currently no “broadcast my brand to all surfaces” button. If you change your logo or colors, plan to update each surface that uses them.