What is User Feedback
User Feedback is a built-in collector for bug reports and feature requests from your team. Anyone using Atender can submit feedback from inside the app — a few clicks, optional screenshot, and it’s logged. Settings → Feedback is where the resulting queue lives: triage, comment, and resolve.
This is a tool for collecting internal team feedback about how your team uses Atender, not a way for your customers to send you feedback (for that, see CSAT surveys).
What gets captured
Each feedback entry includes:
- Type — Bug or Feature Request
- Description — what the submitter wrote, optionally enhanced by AI for clarity
- Status — New, Requires more info, In progress, or Resolved
- Priority — Low, Medium, High, or Critical
- Reporter — the team member who submitted it
- Module context — which part of Atender they were in when they submitted (Conversations, CRM, Analytics, Settings, etc.)
- Component context — a more specific location within the module, when available
- Screenshots — images the submitter attached
- Target version — optional version label
Each entry has its own comment thread. Teammates can reply with follow-ups, attach more screenshots, or ask clarifying questions.
Status flow
The four statuses describe progress through triage:
- New — just submitted, not yet looked at
- Requires more info — the submitter (or someone else who can clarify) needs to add detail before it can move forward
- In progress — being worked on
- Resolved — done, either shipped or decided against
Status updates happen in the detail view of each entry. Comments on the entry don’t change status by themselves — you change it explicitly.
Filtering
The list supports filters for:
- Type — bug vs feature request
- Status — one of the four buckets above
- Priority — low, medium, high, critical
- Module — Conversations, CRM, Analytics, Settings, Knowledge Base, Cases, Dashboard, or Agent Stacks
A My Issues toggle limits the list to entries you submitted yourself. Free-text search across titles and descriptions sits at the top.
What it isn’t
User Feedback is the queue internal to your tenant — what your team submits about their experience using Atender. It is not:
- A customer-facing feedback channel (use a form, CSAT survey, or a regular inbound channel for that)
- Atender’s own product feedback channel (different feature; submitting to it would go to your tenant, not to Atender)
- A bug tracker integrated with code repositories — there’s no GitHub/Linear/Jira sync built in
Who can see and submit feedback
Submitting is open to anyone with access to Atender — typically every team member. Triaging and managing the queue requires the relevant module permission and is usually limited to admins and team leads.
See also
- Triage and manage feedback
- CSAT surveys — for customer satisfaction feedback