Custom Domains

A repeatable pattern: host your help center at help.example.com and your status page at status.example.com under the same root domain, both managed in Custom Domains.

A custom domain stuck on Awaiting DNS, Issuing certificate, or Failed almost always traces back to a DNS issue. Here's how to find which one.

Map a hostname like help.example.com or status.example.com to your Atender Knowledge Base or Status page, with automatic TLS.

Custom Domains covers the Knowledge Base portal and the Status page. The agent app, Web Chat widget, and email sending domain are configured elsewhere or not at all.

Custom Domains let you serve your Atender Knowledge Base and Status page from your own hostnames — help.example.com instead of the default tenant URL. TLS is automatic.