Great tools tie it all together.
While people are a crucial component of any success, technology can help us to do even better.
Be where your customers are.
Channels are important
We’ll get you up and running on all channels in no time. Email, live web chat, SMS, Whatsapp, Messenger… you name it!
We can work with any helpdesk.
We’re ‘platform agnostic’
Thanks to our smart technology it doesn’t matter which helpdesk you prefer to use. Our technology ensures we can work with you on any platform.
We get you up to
speed – quickly.
Although we love integrations, none are needed to get started. This means you can be up and running with Atender Customer Support by tomorrow if you need to.
When (and if) it makes sense to go for a deeper integration with your tech stack, we have developers and a tech team ready to make it happen.
Hassle-free is our middle name.
By using your existing tech stack, getting started is easy. If you want us to advise on your system set-up, or set it up for you, we’re more than happy to do that too.
That’s why we say “Customer Support Outsourcing made easy”!
Let’s see what CuttingRoom thinks about our platform.
CuttingRoom provides next-generation video editing, live clipping and a publishing platform. Having been part of a larger group, CuttingRoom became a separate corporation in 2022.
“When we started CuttingRoom we already had major media companies in our customer portfolio. Our support operations were being handled by the larger group that we were part of so we needed to find a solution quickly. Atender did our full tech set-up and established support routines and procedures. For us as a start-up it was essential to find a partner that could support us with this.”
— Glenn Skare Pedersen, Co-Founder and Co-Ceo at CuttingRoom
For CuttingRoom it was essential that their support was closely linked to their technical team. By building on their Jira set-up, and tying that into the software used by our 24/7 teams, we were able to set up a custom workflow completely adapted to the needs of CuttingRoom.
“Thanks to bringing in Atender we have been able to focus on continuing to develop our product and bringing it to market rather than spending time on helpdesk set-up. Removing that friction has enabled us to keep focus and momentum.” – Glenn Skare Pedersen