<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">
<url>
<loc>https://atender.com/</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>1</priority>
</url>
<url>
<loc>https://atender.com/how-it-works</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.9</priority>
</url>
<url>
<loc>https://atender.com/about-us</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/from-bpo-to-ai</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>yearly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/services</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.9</priority>
</url>
<url>
<loc>https://atender.com/services/hitl</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/services/managed-teams</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/services/onboarding</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/services/training-qa</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/solutions/ai-human-support</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/solutions/automate-first-line</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/solutions/improve-csat</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/solutions/omnichannel</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/solutions/scale-without-hiring</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/platform/agent-workspace</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/ai-agents</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/analytics</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/automation</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/conversations</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/crm</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/integrations</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/knowledge-base</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/monitor</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/platform/voice</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/industries</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/locations</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/values-and-sustainability</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/client-success-stories</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/career</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/news-and-insights</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/glossary</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/resources</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/docs</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>https://atender.com/contact</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>yearly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/privacy-policy</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>yearly</changefreq>
<priority>0.3</priority>
</url>
<url>
<loc>https://atender.com/industries/ev-emobility</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/industries/saas-technology</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/industries/infrastructure-servers</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/industries/travel-hospitality</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/csat</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/monitor</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/new-article-suggestions</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings</loc>
<lastmod>2026-05-13T18:12:21.651Z</lastmod>
<changefreq>weekly</changefreq>
<priority>0.7</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/template-categories-reference</loc>
<lastmod>2026-05-13T12:35:23.423Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/block-types-reference</loc>
<lastmod>2026-05-13T12:35:21.676Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-confirmation-email-template</loc>
<lastmod>2026-05-13T12:35:09.755Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/use-merge-tags-for-personalization</loc>
<lastmod>2026-05-13T12:35:04.013Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/send-a-template-from-an-automation</loc>
<lastmod>2026-05-13T12:35:02.363Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-template</loc>
<lastmod>2026-05-13T12:34:50.327Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/add-a-translation-to-a-template</loc>
<lastmod>2026-05-13T12:34:38.406Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-why-didn-t-my-template-render-right</loc>
<lastmod>2026-05-13T12:34:32.602Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-email-studio</loc>
<lastmod>2026-05-13T12:34:30.984Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/configure-conversation-ids</loc>
<lastmod>2026-05-13T12:32:04.077Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-the-conversation-id</loc>
<lastmod>2026-05-13T12:32:01.774Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/triage-and-manage-feedback</loc>
<lastmod>2026-05-13T12:41:54.732Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-user-feedback</loc>
<lastmod>2026-05-13T12:41:49.176Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-your-personal-preferences</loc>
<lastmod>2026-05-13T11:57:55.169Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-journey-template</loc>
<lastmod>2026-05-13T12:35:48.839Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-journey-tracker</loc>
<lastmod>2026-05-13T12:35:42.653Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/provision-the-data-warehouse-and-connect-a-bi-tool</loc>
<lastmod>2026-05-13T12:34:18.730Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-the-data-warehouse</loc>
<lastmod>2026-05-13T12:34:12.517Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/improve-call-transcription-accuracy</loc>
<lastmod>2026-05-13T12:02:53.856Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-form</loc>
<lastmod>2026-05-13T12:35:40.988Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-the-form-builder</loc>
<lastmod>2026-05-13T12:35:28.970Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/connect-slack-to-atender</loc>
<lastmod>2026-05-13T12:39:38.268Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-the-slack-integration</loc>
<lastmod>2026-05-13T12:39:36.613Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/help-and-status-on-the-same-base-domain</loc>
<lastmod>2026-05-13T12:33:08.631Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/troubleshoot-a-failed-domain</loc>
<lastmod>2026-05-13T12:33:06.952Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/add-a-custom-domain</loc>
<lastmod>2026-05-13T12:32:54.877Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/which-atender-surfaces-can-have-custom-domains</loc>
<lastmod>2026-05-13T12:32:48.823Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-custom-domains</loc>
<lastmod>2026-05-13T12:32:42.019Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-up-auto-archiving</loc>
<lastmod>2026-05-13T12:32:40.302Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/mark-a-conversation-as-done</loc>
<lastmod>2026-05-13T12:32:28.233Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-happens-when-a-customer-replies-to-a-done-conversation</loc>
<lastmod>2026-05-13T12:32:22.215Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-conversation-resolution</loc>
<lastmod>2026-05-13T12:32:10.338Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/upload-your-workspace-logo</loc>
<lastmod>2026-05-13T12:36:21.731Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/fine-tune-dark-mode-colors</loc>
<lastmod>2026-05-13T12:36:15.795Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/customize-your-brand-colors</loc>
<lastmod>2026-05-13T12:36:09.047Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/where-does-my-workspace-logo-actually-appear</loc>
<lastmod>2026-05-13T12:36:07.285Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-look-feel</loc>
<lastmod>2026-05-13T12:35:54.909Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-up-a-tiered-support-team-tier-1-tier-2-specialist</loc>
<lastmod>2026-05-13T12:41:47.530Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/assign-channels-to-a-team</loc>
<lastmod>2026-05-13T12:41:27.683Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/change-a-user-s-role</loc>
<lastmod>2026-05-13T12:42:36.803Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-happens-to-a-user-s-work-when-they-leave</loc>
<lastmod>2026-05-13T12:42:24.665Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/translation-completeness</loc>
<lastmod>2026-05-13T12:22:51.648Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/how-the-ai-picks-an-article</loc>
<lastmod>2026-05-13T12:22:20.294Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/quarterly-kb-review</loc>
<lastmod>2026-05-13T12:22:12.723Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/push-articles-from-a-github-repo</loc>
<lastmod>2026-05-13T12:22:00.647Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/generate-a-kb-api-key</loc>
<lastmod>2026-05-13T12:20:52.674Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/disable-or-remove-a-language</loc>
<lastmod>2026-05-13T12:20:34.292Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/create-an-article-template</loc>
<lastmod>2026-05-13T12:20:14.811Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/configure-markets</loc>
<lastmod>2026-05-13T12:20:03.041Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/why-is-my-translation-not-appearing</loc>
<lastmod>2026-05-13T12:19:23.434Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/what-happens-when-i-push-the-same-article-twice</loc>
<lastmod>2026-05-13T12:19:02.088Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/can-i-control-which-articles-the-ai-uses</loc>
<lastmod>2026-05-13T12:18:54.319Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/markets-vs-languages</loc>
<lastmod>2026-05-13T12:18:28.936Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/doc-as-code-with-the-kb-api</loc>
<lastmod>2026-05-13T12:18:03.089Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/search-the-handbook</loc>
<lastmod>2026-05-13T12:16:21.458Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/restrict-procedure-access</loc>
<lastmod>2026-05-13T12:16:15.609Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/organize-procedure-categories</loc>
<lastmod>2026-05-13T12:16:13.077Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/when-should-the-ai-quote-the-handbook</loc>
<lastmod>2026-05-13T12:16:00.668Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/page-settings-reference</loc>
<lastmod>2026-05-13T12:22:32.311Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/use-ai-to-improve-an-article</loc>
<lastmod>2026-05-13T12:21:53.279Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/use-ai-to-clean-up-an-article</loc>
<lastmod>2026-05-13T12:21:35.085Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/mark-an-article-as-needs-review</loc>
<lastmod>2026-05-13T12:21:00.412Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/configure-page-settings</loc>
<lastmod>2026-05-13T12:20:01.310Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/archive-an-article</loc>
<lastmod>2026-05-13T12:19:41.097Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/why-is-my-article-not-appearing-publicly</loc>
<lastmod>2026-05-13T12:19:21.622Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/when-do-articles-update-for-ai-agents</loc>
<lastmod>2026-05-13T12:19:09.470Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/the-article-lifecycle</loc>
<lastmod>2026-05-13T12:18:01.330Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/ai-authoring-actions</loc>
<lastmod>2026-05-13T12:17:49.086Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/incident-statuses-reference</loc>
<lastmod>2026-05-13T12:17:43.295Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/component-statuses-reference</loc>
<lastmod>2026-05-13T12:17:41.280Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/post-an-incident-update</loc>
<lastmod>2026-05-13T12:17:28.993Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/let-customers-subscribe-to-status-updates</loc>
<lastmod>2026-05-13T12:17:23.366Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/embed-the-status-widget</loc>
<lastmod>2026-05-13T12:17:21.537Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/create-an-incident</loc>
<lastmod>2026-05-13T12:17:09.436Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/connect-a-custom-domain-for-the-status-page</loc>
<lastmod>2026-05-13T12:17:03.648Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/configure-status-page-components</loc>
<lastmod>2026-05-13T12:17:01.923Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/when-should-i-create-an-incident-vs-just-answering-inbound-questions</loc>
<lastmod>2026-05-13T12:16:49.402Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/incidents/the-incidents-module</loc>
<lastmod>2026-05-13T12:16:42.572Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/set-up-customer-tiers</loc>
<lastmod>2026-05-13T12:15:08.583Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-amazon-channel</loc>
<lastmod>2026-05-13T12:05:45.159Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/connect-a-facebook-page</loc>
<lastmod>2026-05-13T12:07:24.563Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-messenger-channel</loc>
<lastmod>2026-05-13T12:07:18.793Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/set-the-default-outbound-sms-number</loc>
<lastmod>2026-05-13T12:07:54.776Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/route-an-sms-number</loc>
<lastmod>2026-05-13T12:07:48.451Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-sms-channel</loc>
<lastmod>2026-05-13T12:07:36.521Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/ivr-node-types</loc>
<lastmod>2026-05-13T12:09:40.506Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/recipe-business-hours-with-voicemail-fallback</loc>
<lastmod>2026-05-13T12:09:28.509Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/set-up-a-call-queue</loc>
<lastmod>2026-05-13T12:09:22.189Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/enable-call-recording</loc>
<lastmod>2026-05-13T12:09:10.319Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/configure-tts-voices</loc>
<lastmod>2026-05-13T12:08:58.320Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/configure-hold-audio-and-queue-greetings</loc>
<lastmod>2026-05-13T12:08:46.382Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/configure-callback</loc>
<lastmod>2026-05-13T12:08:34.517Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/build-an-ivr-flow</loc>
<lastmod>2026-05-13T12:08:28.765Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/assign-an-ivr-flow-to-a-phone-number</loc>
<lastmod>2026-05-13T12:08:27.150Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/add-a-phone-number</loc>
<lastmod>2026-05-13T12:08:15.006Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/callers-hear-a-default-message-instead-of-my-ivr</loc>
<lastmod>2026-05-13T12:08:08.603Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-voice-channel</loc>
<lastmod>2026-05-13T12:08:06.954Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/webhook-events-reference</loc>
<lastmod>2026-05-13T12:06:18.008Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/subscribe-to-webhook-events</loc>
<lastmod>2026-05-13T12:06:11.571Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/send-an-outbound-message-via-the-api</loc>
<lastmod>2026-05-13T12:06:05.323Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/when-should-i-use-the-api-vs-a-built-in-channel</loc>
<lastmod>2026-05-13T12:05:58.920Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/rest-api-integration</loc>
<lastmod>2026-05-13T12:05:57.234Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/route-web-chat-to-an-agent-stack</loc>
<lastmod>2026-05-13T12:10:57.134Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/install-the-web-chat-widget-on-your-site</loc>
<lastmod>2026-05-13T12:10:45.088Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/customize-widget-appearance</loc>
<lastmod>2026-05-13T12:10:38.388Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/create-a-web-chat-widget</loc>
<lastmod>2026-05-13T12:10:31.914Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/configure-dead-connection-detection</loc>
<lastmod>2026-05-13T12:10:26.360Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/configure-channel-switching</loc>
<lastmod>2026-05-13T12:10:24.700Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/add-widget-translations</loc>
<lastmod>2026-05-13T12:10:12.018Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/add-a-pre-chat-survey</loc>
<lastmod>2026-05-13T12:10:06.523Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-widget-isn-t-appearing-on-my-site</loc>
<lastmod>2026-05-13T12:10:04.895Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-web-chat-widget</loc>
<lastmod>2026-05-13T12:09:52.496Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/required-dns-records-for-email</loc>
<lastmod>2026-05-13T12:07:17.132Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/email-domain-statuses</loc>
<lastmod>2026-05-13T12:07:05.005Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/verify-an-email-domain</loc>
<lastmod>2026-05-13T12:06:59.257Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/configure-your-email-sending-identity</loc>
<lastmod>2026-05-13T12:06:57.598Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/add-an-email-domain</loc>
<lastmod>2026-05-13T12:06:45.385Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/customer-emails-aren-t-arriving-as-conversations</loc>
<lastmod>2026-05-13T12:06:38.400Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/domain-verification-keeps-failing</loc>
<lastmod>2026-05-13T12:06:32.032Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/channels/the-email-channel</loc>
<lastmod>2026-05-13T12:06:30.279Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/save-a-filter-combination</loc>
<lastmod>2026-05-13T12:12:47.761Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/saved-filters</loc>
<lastmod>2026-05-13T12:11:38.404Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/knowledge-base-vs-handbook</loc>
<lastmod>2026-05-13T12:16:36.116Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/write-a-handbook-procedure</loc>
<lastmod>2026-05-13T12:16:33.666Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/handbook/what-is-the-handbook</loc>
<lastmod>2026-05-13T12:15:54.870Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/tags-vs-roles-vs-sections</loc>
<lastmod>2026-05-13T12:22:39.638Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/portal-blocks-reference</loc>
<lastmod>2026-05-13T12:22:34.044Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/article-statuses</loc>
<lastmod>2026-05-13T12:22:14.839Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/launch-a-help-center-from-scratch</loc>
<lastmod>2026-05-13T12:21:54.927Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/use-ai-to-draft-an-article</loc>
<lastmod>2026-05-13T12:21:41.113Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/tag-articles-with-roles</loc>
<lastmod>2026-05-13T12:21:33.145Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/set-up-a-custom-domain</loc>
<lastmod>2026-05-13T12:21:20.756Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/push-articles-via-api</loc>
<lastmod>2026-05-13T12:21:14.948Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/organize-categories-and-subcategories</loc>
<lastmod>2026-05-13T12:21:12.554Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/manage-protected-terms</loc>
<lastmod>2026-05-13T12:20:54.795Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/enable-a-language</loc>
<lastmod>2026-05-13T12:20:40.617Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/customize-the-public-portal</loc>
<lastmod>2026-05-13T12:20:28.581Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/create-an-article</loc>
<lastmod>2026-05-13T12:20:26.977Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/create-a-section</loc>
<lastmod>2026-05-13T12:20:08.720Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/configure-branding-and-theme</loc>
<lastmod>2026-05-13T12:19:49.092Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/bulk-edit-articles</loc>
<lastmod>2026-05-13T12:19:42.840Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/why-is-search-not-finding-an-article</loc>
<lastmod>2026-05-13T12:19:29.054Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/what-is-the-knowledge-base</loc>
<lastmod>2026-05-13T12:18:48.490Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/sections</loc>
<lastmod>2026-05-13T12:18:46.835Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/multi-language-knowledge-base</loc>
<lastmod>2026-05-13T12:18:34.817Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/kb-search-and-ai-retrieval</loc>
<lastmod>2026-05-13T12:18:27.273Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/help-center-layout</loc>
<lastmod>2026-05-13T12:18:15.223Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/knowledge-base/external-kb-api</loc>
<lastmod>2026-05-13T12:18:08.660Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/configure-returning-customer-detection</loc>
<lastmod>2026-05-13T12:37:27.206Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-customer-keeps-creating-new-conversations</loc>
<lastmod>2026-05-13T12:37:14.978Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-returning-customer-detection</loc>
<lastmod>2026-05-13T12:37:08.598Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-your-language-preferences</loc>
<lastmod>2026-05-13T12:26:55.995Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/enable-auto-translation-for-your-tenant</loc>
<lastmod>2026-05-13T12:26:17.633Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-translation-isn-t-working</loc>
<lastmod>2026-05-13T12:24:40.284Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-auto-translation</loc>
<lastmod>2026-05-13T12:24:12.673Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/tool-dock-actions-reference</loc>
<lastmod>2026-05-13T12:28:46.831Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-internal-order-admin-in-a-tool-dock</loc>
<lastmod>2026-05-13T12:27:34.871Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/connect-a-marketplace-integration</loc>
<lastmod>2026-05-13T12:25:38.488Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/add-an-iframe-integration</loc>
<lastmod>2026-05-13T12:25:18.634Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-the-toolbox</loc>
<lastmod>2026-05-13T12:24:32.667Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/review-and-approve-a-self-learning-proposal</loc>
<lastmod>2026-05-13T12:26:43.677Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-what-data-does-self-learning-use</loc>
<lastmod>2026-05-13T12:24:52.195Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-self-learning</loc>
<lastmod>2026-05-13T12:24:14.881Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/capability-security-levels</loc>
<lastmod>2026-05-13T12:28:45.173Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/capability-node-types-reference</loc>
<lastmod>2026-05-13T12:28:13.642Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/capability-authentication-options</loc>
<lastmod>2026-05-13T12:27:48.586Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-order-lookup-capability</loc>
<lastmod>2026-05-13T12:27:46.892Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/test-and-publish-a-capability</loc>
<lastmod>2026-05-13T12:27:15.325Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-capability</loc>
<lastmod>2026-05-13T12:25:44.804Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-capabilities</loc>
<lastmod>2026-05-13T12:23:48.466Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/personality-presets-reference</loc>
<lastmod>2026-05-13T12:28:32.838Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/orchestrator-states-reference</loc>
<lastmod>2026-05-13T12:28:25.702Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/infrastructure-agents-reference</loc>
<lastmod>2026-05-13T12:28:08.006Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/handover-modes-reference</loc>
<lastmod>2026-05-13T12:28:06.345Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-graceful-handover-to-a-team</loc>
<lastmod>2026-05-13T12:27:29.183Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-a-billing-tech-support-stack</loc>
<lastmod>2026-05-13T12:27:27.515Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/test-an-agent-stack</loc>
<lastmod>2026-05-13T12:27:03.179Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-the-stack-personality</loc>
<lastmod>2026-05-13T12:26:57.635Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/give-a-specialist-knowledge-access</loc>
<lastmod>2026-05-13T12:26:35.873Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/flag-and-tune-bad-responses</loc>
<lastmod>2026-05-13T12:26:23.700Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/disable-or-delete-an-agent-stack</loc>
<lastmod>2026-05-13T12:26:11.546Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/define-routing-topics-for-a-specialist</loc>
<lastmod>2026-05-13T12:26:05.107Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-an-agent-stack</loc>
<lastmod>2026-05-13T12:25:59.240Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/configure-handover-for-an-agent-stack</loc>
<lastmod>2026-05-13T12:25:24.774Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/add-a-specialist-agent</loc>
<lastmod>2026-05-13T12:25:12.450Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/add-a-capability-to-a-specialist</loc>
<lastmod>2026-05-13T12:25:06.556Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/why-did-the-wrong-specialist-answer</loc>
<lastmod>2026-05-13T12:25:04.883Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/my-agent-stack-isn-t-replying-where-do-i-look</loc>
<lastmod>2026-05-13T12:24:34.624Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-a-specialist-agent</loc>
<lastmod>2026-05-13T12:24:00.481Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-agent-stacks</loc>
<lastmod>2026-05-13T12:23:36.591Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/anatomy-of-an-agent-stack</loc>
<lastmod>2026-05-13T12:23:24.624Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/the-orchestrator</loc>
<lastmod>2026-05-13T12:23:18.476Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/handover-to-humans</loc>
<lastmod>2026-05-13T12:23:12.988Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/contact-fields-reference</loc>
<lastmod>2026-05-13T12:15:20.807Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/merge-contacts</loc>
<lastmod>2026-05-13T12:15:02.967Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/link-a-contact-to-an-organization</loc>
<lastmod>2026-05-13T12:15:01.304Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/edit-a-contact</loc>
<lastmod>2026-05-13T12:14:49.030Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/create-a-contact-manually</loc>
<lastmod>2026-05-13T12:14:42.733Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/call-a-contact-from-the-crm</loc>
<lastmod>2026-05-13T12:14:41.061Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/faq-duplicate-contacts</loc>
<lastmod>2026-05-13T12:14:28.922Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/what-is-the-crm</loc>
<lastmod>2026-05-13T12:14:23.450Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/customer-tiers</loc>
<lastmod>2026-05-13T12:14:21.793Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/crm/contacts-and-organizations</loc>
<lastmod>2026-05-13T12:14:09.537Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/tag-a-conversation</loc>
<lastmod>2026-05-13T12:13:39.553Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/merge-conversations</loc>
<lastmod>2026-05-13T12:13:18.866Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/flag-a-conversation</loc>
<lastmod>2026-05-13T12:12:54.923Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/create-a-side-conversation</loc>
<lastmod>2026-05-13T12:12:49.403Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/create-a-saved-view</loc>
<lastmod>2026-05-10T13:51:16.003Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/add-internal-comments-and-mention-teammates</loc>
<lastmod>2026-05-13T12:12:04.726Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/faq-i-can-t-find-a-conversation</loc>
<lastmod>2026-05-13T12:11:45.356Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/views-and-saved-filters</loc>
<lastmod>2026-05-10T13:50:31.065Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/the-conversation-detail-panels</loc>
<lastmod>2026-05-13T12:11:30.247Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/side-conversations</loc>
<lastmod>2026-05-13T12:11:17.630Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/keyboard-shortcuts-reference</loc>
<lastmod>2026-05-13T12:13:57.613Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/conversation-list-elements-reference</loc>
<lastmod>2026-05-13T12:13:45.640Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/snooze-a-conversation</loc>
<lastmod>2026-05-13T12:13:33.027Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/reply-to-a-conversation</loc>
<lastmod>2026-05-13T12:13:31.324Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/mark-a-conversation-done-or-reopen-it</loc>
<lastmod>2026-05-13T12:13:06.928Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/configure-the-resolution-timer</loc>
<lastmod>2026-05-13T12:12:35.733Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/use-bulk-actions-on-conversations</loc>
<lastmod>2026-05-13T12:12:23.852Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/assign-conversations-to-agents-or-teams</loc>
<lastmod>2026-05-13T12:12:18.379Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/archive-a-conversation</loc>
<lastmod>2026-05-13T12:12:16.743Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/faq-status-vs-engagement</loc>
<lastmod>2026-05-13T12:11:59.119Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/faq-my-conversation-is-stuck-or-i-can-t-reply</loc>
<lastmod>2026-05-13T12:11:57.480Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/what-is-the-conversation-list</loc>
<lastmod>2026-05-13T12:11:31.955Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/engagement-state-pending-vs-engaged</loc>
<lastmod>2026-05-13T12:11:11.398Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/conversation-statuses</loc>
<lastmod>2026-05-13T12:11:04.896Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/conversations/conversation-resolution-done-to-archived</loc>
<lastmod>2026-05-13T12:10:58.827Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/link-a-team-to-opening-hours</loc>
<lastmod>2026-05-13T12:41:35.128Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-team</loc>
<lastmod>2026-05-13T12:41:29.404Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/add-or-remove-team-members</loc>
<lastmod>2026-05-13T12:41:15.407Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-teams</loc>
<lastmod>2026-05-13T12:41:09.317Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/resend-an-invite</loc>
<lastmod>2026-05-13T12:42:50.206Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/invite-a-user</loc>
<lastmod>2026-05-13T12:42:44.074Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/deactivate-or-reactivate-a-user</loc>
<lastmod>2026-05-13T12:42:38.466Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-a-user-can-t-log-in-or-access-something</loc>
<lastmod>2026-05-13T12:42:18.611Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-users</loc>
<lastmod>2026-05-13T12:42:06.666Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/standard-roles-reference</loc>
<lastmod>2026-05-13T12:38:06.442Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/permission-categories-reference</loc>
<lastmod>2026-05-13T12:37:54.050Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-custom-role</loc>
<lastmod>2026-05-13T12:37:48.505Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/assign-a-role-to-a-user</loc>
<lastmod>2026-05-13T12:37:46.873Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-user-can-t-access-something-they-should-be-able-to</loc>
<lastmod>2026-05-13T12:37:34.803Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-roles-and-permissions</loc>
<lastmod>2026-05-13T12:37:28.936Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/api-scopes-reference</loc>
<lastmod>2026-05-13T12:29:26.476Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/rate-limits-reference</loc>
<lastmod>2026-05-13T12:29:24.848Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/monitor/flag-conversations-for-coaching</loc>
<lastmod>2026-05-13T12:23:11.338Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/monitor/create-a-monitor-view</loc>
<lastmod>2026-05-13T12:22:58.929Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/monitor/what-is-monitor</loc>
<lastmod>2026-05-13T12:22:53.380Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics/the-17-analytics-views-reference</loc>
<lastmod>2026-05-13T12:05:39.165Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics/filter-and-explore-analytics</loc>
<lastmod>2026-05-13T12:05:37.566Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics/export-analytics-data</loc>
<lastmod>2026-05-13T12:05:25.512Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics/build-custom-analytics-with-natural-language</loc>
<lastmod>2026-05-13T12:05:13.568Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics/faq-analytics-numbers-don-t-match-what-i-see-in-the-inbox</loc>
<lastmod>2026-05-13T12:05:01.604Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/analytics/what-is-analytics</loc>
<lastmod>2026-05-13T12:04:49.658Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/csat/localize-csat-surveys</loc>
<lastmod>2026-05-13T12:15:52.538Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/csat/configure-and-deliver-a-csat-survey</loc>
<lastmod>2026-05-13T12:15:40.505Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/csat/faq-low-csat-response-rate</loc>
<lastmod>2026-05-13T12:15:28.521Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/csat/what-are-csat-surveys</loc>
<lastmod>2026-05-13T12:15:22.543Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/rotate-an-api-key</loc>
<lastmod>2026-05-13T12:29:12.170Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/monitor-api-usage</loc>
<lastmod>2026-05-13T12:29:06.451Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/generate-an-api-key</loc>
<lastmod>2026-05-13T12:29:04.703Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-api-keys</loc>
<lastmod>2026-05-13T12:28:52.319Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/panel-modules-reference</loc>
<lastmod>2026-05-13T12:28:27.343Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/detection-rule-types-reference</loc>
<lastmod>2026-05-13T12:27:54.085Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/link-a-conversation-to-an-incident-from-the-sidekick-panel</loc>
<lastmod>2026-05-13T12:26:37.716Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-detection-rule</loc>
<lastmod>2026-05-13T12:25:57.397Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/configure-the-sidekick-panel</loc>
<lastmod>2026-05-13T12:25:36.773Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-sidekick</loc>
<lastmod>2026-05-13T12:24:20.346Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/rule-resolution-reference</loc>
<lastmod>2026-05-13T12:37:02.823Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-up-split-shifts-and-multi-timezone-hours</loc>
<lastmod>2026-05-13T12:37:01.146Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-up-your-team-s-opening-hours</loc>
<lastmod>2026-05-13T12:36:48.742Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/configure-holidays-and-date-overrides</loc>
<lastmod>2026-05-13T12:36:41.875Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-why-doesn-t-my-opening-hours-rule-apply</loc>
<lastmod>2026-05-13T12:36:36.098Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-opening-hours</loc>
<lastmod>2026-05-13T12:36:34.024Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/snippet-variables-reference</loc>
<lastmod>2026-05-13T12:40:03.837Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/use-a-snippet-in-a-reply</loc>
<lastmod>2026-05-13T12:39:58.143Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-snippet</loc>
<lastmod>2026-05-13T12:39:56.463Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-snippets</loc>
<lastmod>2026-05-13T12:39:44.052Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/risk-states-reference</loc>
<lastmod>2026-05-13T12:39:24.564Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/priority-band-targets-explained</loc>
<lastmod>2026-05-13T12:39:18.682Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/metric-types-reference</loc>
<lastmod>2026-05-13T12:39:17.035Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-standard-support-sla-setup</loc>
<lastmod>2026-05-13T12:39:04.996Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/track-sla-compliance-in-analytics</loc>
<lastmod>2026-05-13T12:38:53.094Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/tie-an-sla-to-a-customer-tier</loc>
<lastmod>2026-05-13T12:38:47.595Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/run-an-sla-24-7-ignore-office-hours</loc>
<lastmod>2026-05-13T12:38:45.974Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-an-sla-policy</loc>
<lastmod>2026-05-13T12:38:33.814Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-up-channel-specific-slas</loc>
<lastmod>2026-05-13T12:38:28.344Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-why-didn-t-my-sla-timer-pause-overnight</loc>
<lastmod>2026-05-13T12:38:26.659Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-can-i-un-breach-an-sla</loc>
<lastmod>2026-05-13T12:38:14.594Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-is-the-sla-system</loc>
<lastmod>2026-05-13T12:38:08.097Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/field-types-reference</loc>
<lastmod>2026-05-13T12:34:07.053Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-build-an-order-tracking-field-set</loc>
<lastmod>2026-05-13T12:34:05.336Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/use-a-custom-field-in-an-automation</loc>
<lastmod>2026-05-13T12:33:53.279Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/set-up-custom-field-tabs-in-crm</loc>
<lastmod>2026-05-13T12:33:47.728Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/organize-custom-fields-with-sections</loc>
<lastmod>2026-05-13T12:33:46.075Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-custom-field</loc>
<lastmod>2026-05-13T12:33:33.916Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/auto-populate-a-custom-field-with-sidekick</loc>
<lastmod>2026-05-13T12:33:28.446Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-can-i-delete-a-custom-field-that-s-been-populated</loc>
<lastmod>2026-05-13T12:33:26.760Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-custom-fields</loc>
<lastmod>2026-05-13T12:33:14.774Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/topic-vs-metadata-tags-reference</loc>
<lastmod>2026-05-13T12:41:07.567Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-build-a-returns-taxonomy-with-sub-tags</loc>
<lastmod>2026-05-13T12:40:54.943Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/organize-tags-into-hierarchies</loc>
<lastmod>2026-05-13T12:40:49.395Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/enable-ai-auto-tagging-on-a-tag</loc>
<lastmod>2026-05-13T12:40:47.714Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-a-tag</loc>
<lastmod>2026-05-13T12:40:35.544Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/bulk-tag-conversations-from-the-monitor</loc>
<lastmod>2026-05-13T12:40:23.578Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/faq-how-do-i-delete-a-tag-that-s-in-use</loc>
<lastmod>2026-05-13T12:40:17.702Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-tags</loc>
<lastmod>2026-05-13T12:40:16.000Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/trigger-types-reference</loc>
<lastmod>2026-05-13T12:31:49.598Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/conditions-and-operators-reference</loc>
<lastmod>2026-05-13T12:31:43.673Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/branches-and-decision-trees</loc>
<lastmod>2026-05-13T12:31:41.827Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/actions-catalogue</loc>
<lastmod>2026-05-13T12:31:29.375Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-fire-a-webhook-when-a-case-closes</loc>
<lastmod>2026-05-13T12:31:22.628Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-route-vip-conversations-to-the-premium-team</loc>
<lastmod>2026-05-13T12:31:16.609Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-escalate-sla-breaches-to-senior-agents</loc>
<lastmod>2026-05-13T12:31:09.314Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-send-a-follow-up-three-days-after-done</loc>
<lastmod>2026-05-13T12:31:07.585Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-send-a-csat-survey-after-resolution</loc>
<lastmod>2026-05-13T12:30:55.131Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-send-a-confirmation-email-on-inbound-email</loc>
<lastmod>2026-05-13T12:30:48.932Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-auto-tag-conversations-by-message-content</loc>
<lastmod>2026-05-13T12:30:47.211Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/recipe-auto-close-inactive-done-conversations</loc>
<lastmod>2026-05-13T12:30:35.172Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/use-the-ai-builder-to-generate-a-rule</loc>
<lastmod>2026-05-13T12:30:29.514Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/throttle-a-rule-to-prevent-spam</loc>
<lastmod>2026-05-13T12:30:27.764Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/simulate-a-rule-before-enabling</loc>
<lastmod>2026-05-13T12:30:15.733Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/schedule-a-rule-to-business-hours-only</loc>
<lastmod>2026-05-13T12:30:09.298Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/run-a-rule-on-historical-conversations</loc>
<lastmod>2026-05-13T12:30:02.311Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/debug-a-rule-using-execution-history</loc>
<lastmod>2026-05-13T12:29:50.396Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/create-your-first-automation</loc>
<lastmod>2026-05-13T12:29:38.455Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
<url>
<loc>https://atender.com/docs/knowledge/settings/what-are-automations</loc>
<lastmod>2026-05-13T12:29:31.978Z</lastmod>
<changefreq>monthly</changefreq>
<priority>0.6</priority>
</url>
</urlset>
